Field Access & Reimbursement Manager

About the role

At MiniMed, we're focused on making every day a better day for people living with diabetes. Central to this mission, is ensuring patients and their HCPs can navigate health plan coverage requirements so patients can start and stay on therapy. We have created a new position in the US market access organization, a Field Access & Reimbursement Manager (ARM).

Responsibilities

• Serve as a field-based reimbursement and access expert for assigned geography
• Provide compliant education to HCPs and office staff on reimbursement processes, payer coverage criteria, prior authorizations, and documentation requirements
• Support HCP offices in understanding payer-specific requirements to facilitate accurate and timely submissions
• Identify systemic access barriers and support resolution strategies within established policies and procedures
• Build strong, collaborative relationships with HCPs and office personnel as a trusted reimbursement and patient access resource
• Act as the primary field contact for HCP-reported reimbursement and access challenges
• Triage cases appropriately to DME and PBM account management, retail pharmacy, distribution, or other internal access support functions based on issue type and complexity
• Partner cross-functionally to ensure seamless handoffs, clear accountability, and timely follow-up with sales team
• Monitor case progress and outcomes, ensuring alignment with customer expectations and internal service standards
• Cross-functional Collaboration and Insights
• Collaborate with Sales, Market Access, Patient Services, Legal, Compliance, and other internal stakeholders to support aligned customer engagement
• Capture, synthesize, and communicate field insights related to payer policies, access trends, and reimbursement challenges
• Provide feedback to internal teams to support continuous improvement of access programs and resources
• Stay current on reimbursement policy changes, payer landscape dynamics, and diabetes market trends
• Acts with a sense of urgency to address critical access and affordability issues for patients
• Influences reimbursement outcomes through education, issue resolution, and coordination with internal access resources
• Operates independently within established policies while escalating complex issues as appropriate

Requirements

• Bachelor’s degree in healthcare or business/public administration and 5+ years of experience in reimbursement, market access, patient services, or field-based healthcare support roles
• Preferred qualifications include Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationships, or experience in working with patient support HUB services
• Problem-solving ability to navigate challenging access scenarios and identify solutions in a timely and efficient manner
• Relevant certifications in prior authorization and/or billing and coding
• Deep understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement of medical devices and durable medical equipment
• Demonstrated expertise with both pharmacy and medical device coding and billing

Qualifications

To be considered for this role, please ensure the minimum requirements are evident in your resume.

Skills

Not specified

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. Benefits and compensation information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About MiniMed

MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.