Fiber & Wireless Field Service Technician

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

About the role

A Fiber & Wireless Field Service Technician at IdeaTek is a hardworking individual dedicated to connecting our communities through reliable internet and VoIP services. Each day, you will support business operations by performing independent installations, fiber optic cable splicing, and prompt repairs in outdoor environments. This role requires a passion for problem-solving and a strong commitment to safety, following all company, OSHA, and industry standards.

Responsibilities

• Perform fiber optic cable splicing, repairs, and plant construction/decommissioning in outdoor environments.
• Deliver and maintain wireless services, including aligning internet dishes and wireless receivers.
• Complete pre-install inspections, installation, testing, and maintenance on wireless towers, including climbing to install and repair equipment for new and existing builds.
• Handle service repairs independently and service drops from terminals to ensure reliable fiber delivery to businesses.
• Service and repair VoIP systems for both residential and business customers to ensure high-quality communication.
• Troubleshoot, diagnose, and resolve customer connection and connectivity issues accurately and efficiently.
• Maintain a working knowledge of splicing schematics and spreadsheets, recording accurate splicing and field notes to support service timelines.
• Provide an exceptional experience to customers by being friendly, patient, and efficient.
• Ensure all work meets quality standards, safety protocols, and customer satisfaction goals while working at various heights (roofs, poles, towers, ladders, or bucket trucks).

Requirements

• 2+ years of relevant work experience in a field-based technical role (splicing, installation, electrician, HVAC, or other low voltage work).
• Tower climbing experience or willingness to learn.
• Must possess and maintain a valid driver’s license with no restrictions with the ability to complete a DOT physical.
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays.
• Has the ability to differentiate colors.
• Must be able to lift up to 80 lbs.
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs.
• Ability to work both underground and in aerial environments (i.e., climbing ladders and/or operating a bucket truck).

Qualifications

Preferred Qualifications

• Prior experience in the telecommunications industry in splicing, installation, or wireless work.

Desired Attributes

• High aptitude for learning and a proactive approach to growing skills and knowledge.
• Self-motivated; ability to work independently with minimal direction (at the completion of the training period).
• High attention to detail and dedication to quality workmanship.
• High sense of urgency and excellent follow-through on all tasks.
• Excellent verbal and written communication skills.
• Adaptable and flexible when managing shifting priorities in a dynamic work environment.

Location

The individual in this role will support services and work in the field in and around Parsons, KS.

Benefits

• Competitive pay + quarterly bonuses
• Medical, dental, vision, life, and 401k with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities

Core Values

• Trustworthy – We build confidence through transparency, follow-through, and dependability.
• Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
• Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• Innovation – We're always looking for ways to improve and redefine what’s possible.