Fiber Technician - Pontiac, MI

About the role

We are seeking an energetic Fiber Technician to join the Future of Connectivity at Metronet. The ideal candidate will be responsible for installing and troubleshooting high-speed internet services and phone services for both residential and business customers.

Responsibilities

• Install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on all Metronet products and services.
• Earn commissions by explaining Metronet services and products to all customers.
• Be professional with customers and fellow associates.
• Work towards meeting key performance metrics.
• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Qualifications and Requirements

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in various conditions, including working in attics, crawl spaces, and in adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75 lbs including ladder.
• Able to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Additional Job Requirements

• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Total Rewards

• 80% of Medical premiums paid for by the company.
• Company-paid Disability and Life insurance.
• EAP (Employee Assistance Program).
• 401(k) company match dollar for dollar up to 6%.
• Equipment and resources provided on day one.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in our serviceable area.
• Opportunities for advancement.

Benefits

• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in our serviceable area.
• Opportunities for advancement.

Schedule

As a Fiber Technician, you will be available to work during regular business hours and may be required to work on-call rotations, overtime, holidays, and weekends.

Pay

The pay for this position is competitive and includes a 401(k) company match with immediate vesting, as well as other benefits such as company-paid medical premiums, disability and life insurance, and an Employee Assistance Program.