Fiber Technician II- Phoenix, AZ

About the role

Forged Fiber is dedicated to delivering fast, reliable, future-proof connectivity that powers everything online. Our mission is guided by a commitment to excellence and teamwork, empowering millions through our state-of-the-art open-access fiber network platform.

Responsibilities

• Install, repair, and test internet and broadband services for homes and small businesses.
• Communicate clearly with customers, assess and explain installation or repair processes, enable networks on approved modems/routers, connect cables, attach hardware, and troubleshoot fiber drops.
• Perform line station transfer tasks such as F2 port changes and splitter port modifications.
• Interact with customers professionally and courteously (on-site and by phone); explain features, usage, applications, and equipment capabilities.
• Evaluate customer needs and appropriately identify and communicate additional/alternative service opportunities.
• Install, repair, reconnect, rearrange, and hang drops and cable as needed for service delivery and service repair.
• Place, flag, and bury or dig in buried drops for permanent installations.
• Place, flag, and bury or dig in temporary buried drops.
• Repair buried drops by placing new drops or repairing existing ones.
• Isolate fiber troubles using tools such as OTDR, Opti-meter, or fault finder.
• Install mechanical connectors using the appropriate installation kit and connectors.
• Perform fiber fusion splicing, whether existing or new.
• Place and repair aerial fiber enclosures as part of the service process.
• Place and repair buried fiber enclosures as needed.
• Replace connectorized terminals to install, maintain or restore service.
• Attach or re-attach cables to poles safely and securely.
• Place, replace, and rearrange splitters to ensure proper network functionality.
• Read and interpret customer service orders, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc.
• Receive service orders, worksheets, and repair tickets from supervisor or other designated employees and perform specified work.
• Perform single and multi-fiber fusion splicing for section replacements, multiple enclosures, and cable cuts.
• Replace fiber cables and carry out single fiber, multi-fiber and ribbon splicing and testing as required.
• Conduct manhole and underground work, including gas detection, pumping, and ensuring fresh air circulation.
• Complete pit work and shoring activities, manage contractor engagement, set up platforms, and use gas detectors.
• Re-lash and attach cables as necessary.
• Carry out Optical Line Terminal (OLT) work, including handling power, Small Form-factor Pluggable (SFPs), cards, jumpers, Distribution Point Unit (DPU), and accessing Remote Terminal / Central Office (RT/CO) facilities.
• Utilize a company assigned electronic devices for work orders, diagnostics, documentation, and communication.
• May require a Commercial Drivers License (CDL).

Requirements

• Possess a valid state driver’s license and maintain a satisfactory driving record.
• Able to climb and work at elevations exceeding 18 feet, such as on ladders or poles.
• Excellent interpersonal and customer service skills.
• Strict adherence to company safety policies and equipment weight requirements when working aloft or using ladders and other rated equipment.
• Capability to work in confined spaces such as attics, crawl spaces, and manholes.
• Able to perform physically demanding tasks, including routinely lifting objects weighing up to 75 pounds.
• Able to perform job duties outdoors in various weather conditions, including extreme cold, heat, and inclement weather.
• 0 to 2 years of relevant experience.
• High school diploma required. Prior experience with fiber splicing, installation, maintenance of fiber-based services, and working on and with Outside Plant is preferred.

Additional Requirements

• Background screening (e.g. criminal history, motor vehicle record, and/or drug screening) consistent with role requirements and applicable law.

What We Look For In a Candidate

We value honesty, respect, trust, transparency, and a growth mindset. We seek top-tier talent who can embody these values and contribute meaningfully to our team. We prioritize candidates who can work collaboratively, adapt to changing environments, and consistently deliver high-quality results.

Education and Skills

• High school diploma required.
• Prior experience with fiber splicing, installation, maintenance of fiber-based services, and working on and with Outside Plant is preferred.

Location

Work Location: 6327 N 67th Ave, Glendale14064 W Yuma Rd, Goodyear4150 E Bell Rd, Scottsdale375 E Commonwealth, Chandler AZ222 S Crismon, Mesa26144 N Mitchell Tr, Florence6303 S Maple, Tempe45114 W Edwards Ave, Maricopa

Benefits

Forged Fiber offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.

Next Steps

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Forged Fiber participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. This role is pre-designated as safety-sensitive under applicable state laws due to routine work at heights, near utilities, and around live traffic, where impairment poses a significant safety risk.

Equal Employment Opportunity

It is the policy of Forged Fiber to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. In addition, Forged Fiber will provide reasonable accommodations for qualified individuals with disabilities, and is a fair change employer and does not initiate a background check until after an offer is made.