Fiber Technician - Dekalb, Sycamore, IL

Join the future of connectivity as a Fiber Technician in Dekalb/Sycamore, IL. Install, troubleshoot, and maintain high-speed internet and phone services for residential and business customers, from the fiber terminal to customer premise equipment (CPE).

Responsibilities

• Install and troubleshoot all Metronet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on all Metronet products and services.
• Earn commissions by explaining Metronet services and products to customers.
• Maintain professionalism with customers and fellow associates.
• Work towards meeting key performance metrics.
• Perform other job-related duties as requested, including on-call rotation duties after regular business hours.
• Available to work overtime when necessary, including holidays and weekends.
• Available to travel for training or as needed.

Requirements

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Ability to work in various conditions, including attics, crawl spaces, and adverse weather.
• Ability to climb ladders up to 25 feet with proper safety equipment (safety belt, safety strap, hard hat, etc.).
• Able to lift and carry loads of up to 75 lbs, including ladders.
• Ability to work with basic hand tools and specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver’s license and satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Benefits

• 80% of medical premiums paid by the company.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• 401(k) company match dollar-for-dollar up to 6% with immediate vesting.
• Equipment and resources provided on day one.
• Opportunities for advancement and professional development programs.
• Associate perks and discounts.
• Discounted Metronet service in serviceable areas.
• Company-paid logo attire/uniform.
• Tools, equipment, and training provided.
• Company vehicle and fuel card.
• Cell phone allowance.