Fiber Technician - Cedar Rapids, IA

About the role

We are seeking an energetic Fiber Technician to join the Future of Connectivity at Metronet. The ideal candidate will be responsible for installing, troubleshooting, and servicing high-speed internet and phone services for both residential and business customers.

Responsibilities

• Install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on all MetroNet products and services.
• Earn commissions by explaining Metronet services and products to all customers.
• Work towards meeting key performance metrics.
• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Requirements

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in various conditions, including attics, crawl spaces, and adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75 lbs including ladder.
• Able to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Qualifications

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in various conditions, including attics, crawl spaces, and adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75 lbs including ladder.
• Able to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Skills

• Basic to advanced installation skills.
• Troubleshooting and repair skills.
• Customer education and service delivery skills.
• Ability to work independently and as part of a team.

Benefits

• 80% of Medical premiums paid by the company.
• Company-paid Disability and Life insurance.
• EAP (Employee Assistance Program).
• 401(k) company match dollar for dollar up to 6%.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted MetroNet service in our serviceable area.
• Opportunities for advancement.

Pay

$22 - $25 per hour

Schedule

Flexible schedule to accommodate customer needs.