Fiber Technician - Ames, IA

About the role

We are seeking an energetic Fiber Technician to join the Future of Connectivity at Metronet. The ideal candidate will be responsible for installing, troubleshooting, and servicing high-speed internet, phone, and TV services for both residential and business customers.

Responsibilities

• Install and troubleshoot all MetroNet services from the terminal to Customer Premise Equipment (CPE).
• Provide in-depth customer education on all MetroNet products and services.
• Earn commissions by explaining Metronet services and products to all customers.
• Work towards meeting key performance metrics.
• Perform on-call rotation duties after regular business hours.
• Available to work overtime when deemed necessary, including holidays and weekends.
• Available to travel for training or as needed.

Requirements

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in various conditions, including attics, crawl spaces, and adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75 lbs including ladder.
• Able to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Qualifications

• High School Diploma or GED.
• Experience with a telecom/fiber company preferred but not required.
• Physical ability to work from a kneeling or standing position for long periods.
• Physical ability to work in various conditions, including attics, crawl spaces, and adverse weather conditions.
• Physical ability to climb ladders with proper equipment up to 25 feet (safety belt, safety strap, hard hat, and other equipment as needed).
• Able to lift and carry loads of up to 75 lbs including ladder.
• Able to work with basic hand tools and other specialized equipment with training.
• Operate and maintain company vehicle/equipment safely and professionally.
• Valid driver's license/satisfactory driving record.
• Willingness to work as a team and independently.
• Must be legally authorized to work in the U.S.

Skills

• Strong communication skills.
• Ability to troubleshoot and resolve technical issues.
• Customer service oriented.
• Proficient in using basic hand tools and specialized equipment.

Benefits

• 80% of Medical premiums paid by the company.
• Company-paid Disability and Life insurance.
• EAP (Employee Assistance Program).
• 401(k) company match dollar for dollar up to 6%.
• Opportunities for advancement.
• Professional development programs.
• Associate perks and discounts.
• Discounted MetroNet service in our serviceable area.
• Opportunities to work in a locally owned, friendly, and fun atmosphere.

Pay

Competitive salary based on experience.

Schedule

Flexible schedule with potential for overtime.