Fiber Optic Technician

About the role

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services.

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention.
• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.
• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.
• Earning Your Trust: We build trust through clear, honest, human communication.

Responsibilities

• Customer Installation, Service, and Repair: Install and maintain residential internet and phone (fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring).
• Customer Installation, Service, and Repair: Support, install, and repair company products and services.
• Customer Installation, Service, and Repair: Communicate effectively and accurately with customers to reduce repeat service calls.
• OSP Maintenance, Outage Prevention, and Field Support: Locate and report potential issues with OSP to prevent outages and maintain a professional appearing plant.
• OSP Maintenance, Outage Prevention, and Field Support: Respond to service outages and assist vendors when/where needed.
• OSP Maintenance, Outage Prevention, and Field Support: Fiber Optic Splitter adds & Hub work.
• OSP Maintenance, Outage Prevention, and Field Support: When not re-supply, the technician will be in the load performing Fiber Tech work.
• Technical Systems, Equipment, and Documentation: Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.
• Technical Systems, Equipment, and Documentation: Use automated dispatch equipment (e.g., handheld terminals), and appropriate test equipment to verify proper installation and/or repair.
• Technical Systems, Equipment, and Documentation: Residential Gateways and HSI (High-Speed Interface) business class routers.
• Safety, Access, And Standby Requirements: Work aloft on ladders against buildings or poles while connecting, installing or repairing fiber and wireless services.
• Safety, Access, And Standby Requirements: Bucket truck and other vehicle/trailer use may be required.
• Safety, Access, And Standby Requirements: Must be available for Standby rotation.
• Material Handling, Inventory, and Re-Supply: Drive box truck to pick up material and deliver to needed locations.
• Material Handling, Inventory, and Re-Supply: Organize and clean the storage units, breakdown pallets, put material away.
• Material Handling, Inventory, and Re-S