Fiber Internet Tech and Billing Representative

About the role

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.

Responsibilities

• Answer billing and general account questions from customers and potential customers via phone
• Sign up new customers and provide answers to service inquiries
• Execute changes to existing customer accounts, process plan upgrades/downgrades
• Resolve questions and open tickets to escalate issues as needed
• Follow up with internal employees and external customers to resolve issues

Requirements

• Results driven, multitasking, able to balance multiple customer issues to completion
• Closing support tickets in a timely manner and with a satisfactory customer resolution
• Able to keep step with a fast-paced environment and maintain a positive attitude
• Excellent written and verbal communication skills
• 1-year experience providing customer service, face to face or over the phone
• 25 WMP Typing speed
• Must be 18 years or older