Fiber Installation Technician

About the Role

Join the team keeping our communities connected. All Points Broadband is looking for a Fiber Installation Technician for our Fiber Construction & Engineering Splicing Team. You'll install, test, and repair equipment at customer homes, and troubleshoot issues all the way back to the active fiber area cabinets. If you thrive in a fast-paced environment and take pride in great customer service, we want to hear from you.

Responsibilities

• Install and repair fiber internet and voice services in customer homes, from first connection to final signal check
• Run and maintain wiring at the customer's home, including pre-connectorized fiber and ethernet jumpers
• Test signal quality and troubleshoot issues using company-provided tools and training
• Use hand tools and power equipment to install and repair fiber lines, premise wiring, and equipment
• Walk customers through their service, answer questions clearly, and spot chances to recommend products that fit their needs
• Team up with call center staff and leadership to solve installation and repair problems fast
• Handle material logistics: load and unload trucks, track inventory, and keep systems updated
• Drive a company vehicle and train on safe lift truck and forklift operation
• Help train new team members as needed

Physical Requirements

• Able to lift and carry loads up to 75 pounds, including a ladder
• Meets the 285-pound equipment weight limit
• Able to pass a DOT physical
• Comfortable working in attics, crawlspaces, and other tight spaces, kneeling or standing for extended periods
• Able to work outdoors in all weather conditions
• Able to climb poles and ladders after company-provided training, using safety equipment (belt, strap, hard hat, and other gear as needed)
• Able to distinguish fiber and wire colors for correct identification

Qualifications

• High school diploma or equivalent required
• Mechanical aptitude and comfort with basic hand tools
• Strong attention to detail and able to juggle multiple priorities in a fast-paced environment
• Proficient with MS Office and other job-related technology
• Valid driver's license with a clean driving record

Skills

• Experience with FTTx construction, installation, and repair (Nice to Have)
• Understanding of telecom network topology and customer connectivity (Nice to Have)
• Hands-on experience with telecom networks, including OSP and ISP elements (Nice to Have)
• Familiarity with OSHA and other safety regulations (Nice to Have)

Schedule

• Available for rotating on-call emergency coverage
• Open to overtime based on business needs
• Willing to travel locally to support other areas

Pay

We believe in transparent and fair pay. The expected base pay range for this position is based on a variety of factors including qualifications, experience, and geographic location. In addition to base pay, this position is eligible for an annual bonus.

Benefits

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, and retirement savings.