Fiber I&R Technician - Pennsylvania

About the role

An experienced Fiber I&R Technician - Pennsylvania for the installation and repair of residential and commercial telecommunications equipment based in Breezewood, Clark Summit, and/or Quarryville.

Responsibilities

• Installation, maintenance, and repairing of fiber optic systems for residential and commercial customers.
• Ensuring adequate performance of internet, phone and if applicable, television services.
• Complete pre-install work order and post-install service verification and customer education to ensure customer satisfaction.
• Place aerial or buried fiber optic drops and install interior and exterior wiring.
• Observe all safety rules and OSHA regulations.
• Work outdoors in all weather, in confined spaces, and at heights by using/setting up various types of ladders.
• Teamwork - Assist other technicians in the performance of their duties when requested.
• Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Have an ability to adapt to new processes and new information frequently.
• Use internal systems for work order notation and time keeping.
• Maintain customer appointments.
• Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.
• The ability to relocate throughout different regions of NNE periodically, to maintain the client’s work volumes.
• May be required to complete additional relevant duties and tasks as required by the Company.

Qualifications and Educational Requirements

• A high school diploma or equivalent such as the GED from an accredited educational institution.
• 1+ year Fiber optic internet and home phone service experience.
• Own company required tools and safety equipment to perform the job.
• Own truck, van, or SUV with a ladder rack and minimum liability insurance of 100/300/100.
• Android smartphone, Samsung Galaxy S23 smartphone or newer, is required.
• Laptop with Microsoft Excel is required.
• Lift up to 80lbs unassisted.
• Effective communication skills and ability to multi-task.
• Excellent interpersonal skills and teamwork.
• Pass background check, MVR screen, and drug test.
• Accountable and dependable.
• Able to work overtime and on weekends depending on the needs of the customer.

Compensation

The pay is production based. Rates will be provided upon resume submission.