Female Support Worker

Location: Norfolk

About The Role

Our client is a 30-year-old lady who is happy, sociable with a great sense of humour. She enjoys basketball and football in the garden, puzzles, games, preparing her meals, dancing to music, swimming, and going on adventures in the community or on holiday. She also loves spending time with her family and friends. She lives at home in an annexe attached to the main house with her parents and two small dogs. She has an acquired brain injury and is a wheelchair user and also uses a walking frame to get around and has a therapeutic support plan in place. She requires a rest in the afternoon to recharge.

We are looking for a confident, compassionate, caring, and positive person with good communication skills and able to make decisions and use your initiative as you will be working on your own.

Hours: 13 hours per week with flexibility to cover overnight and staff annual leave. Shifts and availability will be discussed at interview. Typical shifts are 8am-9pm, 8am-4.30 pm and 4.30pm-9pm and overnights are 9pm-12 noon the following day.

Pay

• Weekdays: £15.17 per hour
• Weekends: £17.23 per hour
• Sleeping Nights 9pm-7am: National Living Wage

Benefits

• 5.6 weeks holiday (pro rata)
• Pension (subject to qualifying status)
• Free DBS check
• 2 weeks employer sick pay after probation
• Free parking
• Induction
• Relevant training opportunities (including The Care Certificate)
• Regular clinical supervision/review meetings
• Ongoing support from a dedicated Case Manager and HR department

Responsibilities

• Supporting the development of independence with all activities
• Daily exercises to support her activity programme including rehabilitation and hydrotherapy
• Deliver personal care tailored to her individual needs
• Supporting our client with her mobility, using moving and handling techniques and equipment safely (e.g., wheelchair, standing frame, bike etc)
• Transporting our client in her own adapted Motability vehicle
• Promoting purposeful, structured time both at home and out in the community
• Assisting/supporting with medication administration
• Maintain accurate digital/paper records

You’ll be working as part of a small friendly team guided by a Team Leader and parents daily and supported by a Case Manager.

Requirements

• Female due to providing personal care
• Must be able to work with specialist equipment (training will be provided). A Handling Management Plan is available and is designed to reduce the risk of handling injuries, but you will be required to bend, kneel, squat, push or pull.
• Experience with working with Acquired Brain Injury
• Confident and comfortable working in the client's own home and sensitive to the needs and wishes of her and her family
• Can demonstrate commitment and passion for meeting the client's needs
• Can demonstrate empathy and understanding in an appropriate and professional manner
• A team player who understands the importance of feedback to qualified members of the team
• Can develop productive and professional relationships with others
• Actively creates an inclusive environment respecting diversity
• Good organisational skills who can adhere to standards and quality requirements
• Friendly, approachable with a proactive and encouraging approach
• Water confident to assist with swimming
• Punctual, patient, reliable and trustworthy
• Can maintain an excellent level of confidentiality
• Good verbal & written communication skills and IT literate
• Able to think creatively and to use initiative
• Willingness to work flexibly and cover shifts, sometimes at short notice
• A full driving licence (endorsements to be disclosed)
• Proof of eligibility to work in the UK
• Satisfactory references, including from your most recent employer
• Enhanced DBS check (A conviction will not necessarily prevent employment)

Driving

• Driver required: Essential
• Vehicle use: Will be using the client's car, automatic
• Using own vehicle for work: Yes, on duty and to attend training

Start Date: ASAP (subject to satisfactory employment checks)

About Us

ILS Case Management is the UK's leading independent nationwide Case Management company. When a person’s life has been changed by injury, we address the practicalities. We work with children and adults who have had moderate or catastrophic, complex injuries. We assess individual needs and are able to provide a comprehensive Case Management and Rehabilitation Service designed to maximise independence. We are CQC registered and compliant with their standards.

Our Case Managers work closely with our Clients, and we carry out all the recruitment processes on behalf of our Clients; and will support you, from your initial telephone interview right through to arranging employer interviews, trial shifts and placement. If you are successfully recruited, you will be employed directly by our client or their Deputy appointed by the Court of Protection. However, ILS will manage your day-to-day employment, providing you with the support you need to carry out your role.

Working as a Carer or Support Worker for an ILS client means that you will have a dedicated Case Manager to oversee your client's care needs.

Our Company Values

• We are Supportive. It matters to us that our clients and staff know that we care.
• We have Integrity. We can be trusted to work in a professional, honest and transparent way.
• We are Client Centred. We put our client's aspirations at the centre of everything we do.
• We are Quality Focussed. We set high standards and aim to exceed them.
• We Are Positive. We Find Solutions And Empower Others.