FedNow Operations Center Senior Analyst - 3rd Shift

About the role

The Federal Reserve Financial Services (FRFS) operates as a fully integrated organization with various groups dedicated to different aspects of the business. The FRFS Enterprise focuses on delivering a fully integrated product suite that offers speed, resilience, and choice in meeting the payments needs of financial institutions.

Responsibilities

• Perform critical operational activities including monitoring, working with partner stakeholder teams to mitigate risks, support participant onboarding, and execute ongoing operational tasks for the FedNow Service.
• Identify opportunities to improve operational efficiency via process standardization and automation.
• Provide expert guidance and technical support to clients and internal teams on all FedNow-related issues.
• Demonstrate subject matter expertise by acting as an escalation point to our Level 1 customer support team while fulfilling customer requests.

Requirements

• Bachelor’s degree with 5+ years relevant work experience; or 10+ years relevant work experience.
• Experience working within 24*7 support operations for a large enterprise.
• Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze, and synthesize information.
• Initiative and innovation toward improving customer experience.
• Organized and detail-oriented with a love for creating order out of chaos.
• Motivated, energetic, adaptable with intellectual curiosity paired with a high growth-mindset.

Qualifications

• Familiarity with ISO20022 messages.
• ITIL certification.

Skills

• Expertise in the FedNow Service.
• Technical communication skills.
• Customer service and support skills.
• Problem-solving and troubleshooting skills.
• Documentation and training skills.
• Continuous improvement mindset.

Benefits

Compensation range for this position is $90,900 - $113,600 - $136,300. The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data. The Federal Reserve System is committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Pay

The salary range for this position is $90,900 - $113,600 - $136,300. The Boston Fed believes in salary transparency. The final salary and offer will be determined by the applicant’s background, skills, internal equity, and alignment with market data.

Schedule

This is a 3rd shift role (12am – 9am EST), Wednesday through Sunday. Work hours are EST. While working on 3rd shift, remote flexibility may be allowed if approved by the local district.