Federal Student Aid Regulatory Case Analyst

Essential Duties and Responsibilities

• Assess assigned cases to determine jurisdiction, scope, and appropriate course of action.
• Perform detailed document reviews and comprehensive fact gathering from internal and external sources.
• Evaluate cases in accordance with applicable federal statutes, regulations, and internal policies, including financial assistance or consumer protection frameworks as applicable.
• Develop structured written analyses utilizing the Issue–Rule–Analysis–Conclusion (IRAC) methodology or a comparable analytical framework.
• Prepare professional correspondence and resolution summaries for internal and government review.
• Record all actions, findings, and outcomes in case management/CRM systems in accordance with documentation standards.
• Maintain accuracy, completeness, and compliance with established quality assurance standards and performance metrics.
• Manage assigned caseload to achieve defined productivity targets and service level requirements in a performance-based environment.
• Engage in quality reviews, calibration sessions, training activities, and continuous improvement initiatives.
• Submit Monthly Status Reports on a regular basis, as required.
• Complete required compliance training as assigned.

Knowledge and Critical Skills

• Comprehensive understanding of Title IV/FSA regulatory case management, adjudication, and consumer complaint resolution framework.
• Capable of applying advanced analytical and critical thinking to complex regulatory scenarios.
• Demonstrated expertise in structured professional writing and preparation of formal case determinations.
• Proven capacity to manage multiple cases concurrently while maintaining accuracy and meeting productivity expectations.
• Meticulous attention to detail and disciplined documentation practices.
• Proficiency in Microsoft Office Suite applications.
• Self-directed work style suited for an independent remote environment with high accountability and performance expectations.

Education & Work Experience

• Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field.
• Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.
• Extensive experience reviewing, interpreting, and synthesizing complex documentation and case records.
• Practical experience operating within a CRM or case management system (Salesforce preferred).

Special Requirements

• Must be a U.S citizen.
• Must be able to obtain and maintain Public Trust level clearance.

Work Environment

• Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment.
• Typical indoor and computer related noise level, and typical office, paper, and equipment related dust.
• Exposure to video display terminals occurs on a regular basis.

Physical Demands

• To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting.
• Able to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format.
• Must be able to effectively communicate with others verbally and in writing.
• Able to lift and/or move moderate amounts of weight, typically up to 20 pounds.
• Regular and predictable attendance is essential.