Federal Reserve Financial Services Payment Services Consultant/Expert (Level 3 Support)

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, FedWire® Funds and Securities, the National Settlement Service (NSS), FedCash®, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and the ongoing growth and development of the FedNow instant payment service.

About the role

Performs technical, support, requirements development, design review, and testing support for day-to-day processing as well as system upgrades and new project and product initiatives. Individuals must have a detailed understanding of business operations and workflow of all business processing platforms and associated applications systems. Provides technical support for Business Operations and Product Development teams through consultative, technical, and development expertise.

• Identifies and understands the impact of potential changes to the various business application systems with regard to workflow and throughput performance (system and technical) as needed.
• Understands and translates moderately complex system changes on operational/technical functions to promote effective integration and/or replacement of developing technological infrastructure and related platforms.
• Develops effective test plans to ensure potential change(s) do not result in any internal or external customer issues.
• Identifies strengths/weaknesses in existing business processing platforms and associated application systems and, as needed, develops viable solutions to meet Business Operations’ needs.
• Responsible for the development of business requirements, design review, test plan, and use case development.
• Communicates project progress, findings, and any significant issues to leadership.
• Responds to issues or problems that arise in day-to-day projects, operations, and/or during development efforts.
• Meets with operations, product, and/or technical development staff to define and investigate problems or issues and propose solutions.
• Verifies results of all changes and/or enhancements.
• May lead or participate in project teams developing business requirements for future operational or application enhancements.
• May lead or participate in test case/script creation based on requirement and design documentation, as well as data files necessary for testing.
• May lead or participate in testing efforts from an Operational/Business perspective for application and environmental changes.
• Opens and/or updates defect tickets based on testing results.

Requirements

• Bachelor’s Degree or 4 years equivalent experience preferred.
• Typically requires 5 years of relevant experience. 8 years for Expert level.
• Knowledge of FedWire Funds/Securities/NSS and ACH Functionality preferred.

Skills

• Problem Solving
• Action Oriented
• Demonstrates Self-Awareness
• Collaborates
• Communicates Effectively

Benefits

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401K match, and a fully funded pension plan
• Paid vacation and holidays; flexible work environment
• Generously subsidized public transportation
• Education Assistance Program
• Professional development programs, training, and conferences

Schedule

Onsite work is an essential function of this position, and you are required to be onsite according to the schedule set by your management. This is a full-time, regular, exempt position in the first work shift.