Federal Customer Success Manager

About the role

For our client, we are seeking a Federal Customer Success Manager to join the team of a leader in the Enterprise Technology space. This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Responsibilities

• Lead customer onboarding and drive measurable outcomes
• Help customers align the company capabilities with their success criteria
• Provide proactive guidance on best practices and common pitfalls
• Monitor customer health and engage proactively to mitigate risks
• Collaborate with internal teams to enhance customer experiences through clear communication

Qualifications

• 4-6 years of experience in Federal Customer Success or similar roles supporting US government customers
• Experience with civilian agencies, DoD, or Intelligence Community is preferred
• Ability to engage with complex stakeholder environments, including contractors and systems integrators
• Technical knowledge in modern software development lifecycles such as DevOps and CI/CD
• Strong communication skills for leading discussions at various operational levels

Benefits

• Recognized as a leader in application security testing by Gartner and Forrester
• Diversity and Inclusion initiatives with active working groups
• Flexible parental leave policy and paid volunteer time off

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually