Federal Account Director
About The Job
The Federal Account Director develops, maintains and expands value-based business opportunities with the VA and Department of Defense accounts that match company strategy and direction. The Federal Account Director is responsible for driving growth for the organization by providing consistent strategic account direction to facilitate the development of relationships and partnerships within these accounts at the Veterans Integrated Service Network (VISN) and facility-level to obtain or maintain access and reimbursement for the company’s products and services.
Key Responsibilities
Develop, lead, and execute national account strategies across assigned federal accounts, aligned with enterprise objectives
Use market intelligence, utilization data, and performance trends to set federal account priorities, guide resource allocation, and shape strategic initiatives
Build, expand, and maintain trusted relationships with key federal account stakeholders, including clinical, pathology, operational, and administrative leadership
Represent FMI at national federal conferences and forums to strengthen brand presence, thought leadership, and strategic pipeline for federal accounts
Create and maintain compliant Account Executive access aligned with current federal contracts
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics into actionable insights and improvement plans (e.g., new product offerings, VA portal configuration, internal pathology workflows, client services processes)
Monitor national federal account performance (utilization, revenue, product mix, engagement, customer satisfaction), generate insights from key metrics and trends, and adjust strategies to optimize outcomes in evolving regulatory, legal, and healthcare landscapes while driving KPI accountability
Partner with internal FMI stakeholders to ensure compliant execution of Veterans Affairs national contract
Define and drive pull-through strategies in partnership with internal stakeholders to enable effective field sales execution and sustained FMI product adoption in federal accounts
Remove access or workflow barriers, and ensure consistency between federal national strategy and local execution
Serve as the voice of the federal customer internally, translating feedback and market dynamics