FDA Sampling Supervisor

Position Summary

The FDA Sampling Supervisor is responsible for the day-to-day leadership, coordination, and oversight of Certified Group's FDA sampling operations. This role supervises internal FDA Samplers and third-party sampling partners, ensuring all sampling activities are executed accurately, efficiently, and in compliance with FDA requirements and company procedures.

Key Responsibilities

• Team Leadership & Supervision
• Supervise and support a network of internal FDA Samplers across multiple geographic regions.
• Cook up and oversee third-party samplers to ensure timely and compliant sample collection.
• Provide day-to-day direction, coaching, and support to samplers regarding procedures, expectations, and performance.
• Maintain workload distribution and staffing coverage to ensure sampling commitments are met.
• Aid with recruiting, onboarding, training, and performance management of sampling personnel.
• Scheduling & Operations Management
• Schedule and coordinate all FDA sample collection activities from public warehouses, client warehouses, and other designated facilities.
• Optimize sampling assignments based on geography, urgency, workload, and client priorities.
• Keep visibility of all sampling activities through centralized scheduling and tracking tools.
• Communicate scheduling updates, delays, and completion status to clients and internal stakeholders.
• Training & Compliance
• Maintain training records and qualification requirements for all FDA Samplers.
• Coordinate initial training, refresher training, and annual compliance training programs.
• Ensure adherence to FDA requirements, SOPs, safety procedures, and company policies.
• Act as a subject matter resource for sampling procedures and documentation requirements.
• Quality & Documentation Oversight
• Review sample receipt, collection reports, photo reports, and supporting documentation for completeness and accuracy.
• Identify deficiencies and coordinate corrective actions when necessary.
• Work closely with Sample Receiving and Laboratory teams to resolve issues involving incomplete paperwork, damaged shipments, or missing samples.
• Monitor quality trends and implement process improvements to improve operational efficiency and compliance.
• Administrative & Financial Responsibilities
• Reconcile third-party sampler invoices against approved quotations and completed work.
• Review and reconcile shipping and FedEx-related invoices associated with FDA sampling activities.
• Maintain operational records, performance metrics, and reporting related to sampling activities.
• Additional Responsibilities
• Support FDA program initiatives and operational improvement projects.
• Travel as needed to support training, audits, field operations, and business needs.
• Perform other duties as assigned in support of the FDA Sampling Program.

Qualifications

• Associate's or Bachelor's degree preferred; equivalent experience considered.
• 3+ years of experience in laboratory operations, food safety, regulatory compliance, logistics, field operations, or a related environment.
• Prior experience leading, supervising, or coordinating field personnel preferred.
• Experience working within FDA-regulated, food testing, laboratory, or quality systems environments strongly preferred.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office and scheduling/tracking systems.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies

• Leadership and team development
• Scheduling and resource management
• Customer service and relationship management
• Regulatory compliance and attention to detail
• Problem-solving and decision-making
• Communication and collaboration
• Accountability and execution

Success Measures

• Timely completion of sampling assignments
• Accuracy and quality of collection documentation
• Sampler training and compliance completion rates
• Client satisfaction and responsiveness
• Operational efficiency and workflow management
• Compliance with FDA and company requirements

Schedule

Monday-Friday, 8:30AM-5:00PM

Pay Range for Pay Transparency

$60,000 - $80,000 USD