FC Lead

Cart.com is one of the fastest‑growing commerce enablement companies, providing the digital and physical infrastructure that empowers thousands of B2C, B2B, and public‑sector organizations to unify commerce operations from product discovery to delivery. Our enterprise‑grade software, services, and logistics network—including a nationwide footprint of omnichannel fulfillment and distribution centers—help merchants navigate a complex operating landscape and drive efficient growth.

About Us

• 6,000+ customers worldwide
• 1,600+ employees globally
• 18 warehouses nationwide, totaling over 10 million square feet of space
• Headquartered in Houston, TX with international offices in Mexico and Poland

Our Values

• Be brand obsessed: Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up: We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up: We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together: We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human: We work hard, but we leave room for the people, places and things that we love.

About the role

The Fulfillment Center Lead oversees daily operations across wholesale, inbound, outbound, returns, inventory control, or kitting functions. The role sets the pace for the team, ensures adherence to SOPs, and drives performance and accuracy. The Lead trains, supervises, and motivates team members while maintaining compliance with company policies and safety standards.

Responsibilities

• Lead teams in wholesale, inbound, outbound, returns, inventory control, or kitting responsibilities per Jazz and client‑specific SOPs
• Ensure accurate put‑away of products into reserve and drop‑zone locations
• Oversee replenishment of active locations based on system‑generated tasks
• Manage kitting operations including re‑labeling, re‑working, and product assembly
• Monitor and ensure timely processing of returns in accordance with client requirements
• Arrive prior to shift start to prepare workload distribution
• Train and guide team members in shipping and receiving functions
• Ensure adherence to scheduled break/lunch periods and time‑clock procedures
• Support supervisor in achieving team productivity and goals
• Enforce company policies, safety protocols, sanitation standards, and ethical guidelines
• Foster a collaborative and productive team environment

Requirements

• Earned a high school diploma or equivalent
• 2+ years of experience in distribution or warehouse operations
• 1+ years of previous lead or supervisory role in a warehouse setting
• Proficiency in warehouse management systems and operational SOPs
• Strong communicator with the ability to motivate and guide teams
• Detail‑oriented and committed to operational excellence
• Comfortable with physical activity and hands‑on supervision
• Team player who values collaboration and accountability

Preferred Qualifications

• Bilingual (English/Spanish)
• Experience with kitting or product rework operations
• Familiarity with Cart.com systems and workflows

Physical Demands

• Frequent standing, walking, bending, stooping, and reaching
• Occasional lifting and carrying of up to 50 lb
• Ability to maintain focus and attention for extended periods
• Willingness to work overtime as needed
• Exposure to warehouse machinery and variable environmental conditions