FBO General Manager

Responsibilities

• Takes ownership responsibility for the General Aviation Services Division, ensuring compliance with all Airport District policies and applicable regulations – including State and Federal laws.
• Oversees all aspects of Parts 91, 125, 135 passenger and DLA flight support services including: line service, customer service, fuel sales, bulk hangar and office leases, customer retention, new business development, and quality assurance.
• Provides necessary leadership to enable the FBO to meet financial goals as established by the Airport District.
• Provides leadership in operational excellence and exceptional customer service.
• Interviews, hires and trains qualified, professional and courteous team members.
• Ensures proper staffing levels are maintained based on current operational volumes.
• Collaborates with the Airline Services General Manager to ensure the overall success of the Aviation Services Department and GSP Airport District.
• Establishes a culture of safety and quality through daily observation, shift briefings, ongoing training, safety meetings, regular audits and ensuring use of best practices.
• Reviews, develops and implements processes and procedures to ensure standardization of product and service delivery, quality assurance and effective inventory and financial controls.
• Assists in development of marketing concepts, programs and materials.
• Conducts sales and marketing visits to prospective customers.
• Represents the FBO at trade shows and through participation in professional organizations.
• Maintains good discipline and positive employee relations.
• Ensures monitoring and reporting of FBO facilities and equipment maintenance needs.
• Executes ground service equipment acquisitions.

Requirements

• Bachelor’s degree in Aviation Management or related field preferred.
• 8 years or more of progressive experience in FBO management; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
• Must exhibit the desire to continue learning and stay abreast of changing industry trends, regulations and standards.
• Knowledge, Skills, And Abilities FAA and TSA regulations as well as South Carolina Code of Laws affecting airport operations.
• Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, PowerPoint, and Windows.
• Entrepreneurship, business and operations management, sales and marketing, basic finance and analysis, customer service.
• Leadership, multi-tasking, negotiation, excellent verbal and written communication skills.
• Supervision of two to three direct reports and fifteen or more indirect reports.
• Licenses Required Valid Driver’s License. Must be able to secure and maintain GSP Airfield driver privileges.
• Certifications Required (Must have or be willing and able to obtain) NATA Line Service Supervision & Training Management certification. Fuel Quality Control Training from a nationally recognized fuel provider.

Qualifications

Education Requirements: Bachelor’s degree in Aviation Management or related field preferred.

Experience Requirements: 8 years or more of progressive experience in FBO management; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Knowledge, Skills, And Abilities: FAA and TSA regulations as well as South Carolina Code of Laws affecting airport operations. Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, PowerPoint, and Windows. Entrepreneurship, business and operations management, sales and marketing, basic finance and analysis, customer service. Leadership, multi-tasking, negotiation, excellent verbal and written communication skills.

Skills

Knowledge, Skills, And Abilities: FAA and TSA regulations as well as South Carolina Code of Laws affecting airport operations. Proficiency in the use of a personal computer is necessary, including skills in Microsoft Word, Excel, PowerPoint, and Windows. Entrepreneurship, business and operations management, sales and marketing, basic finance and analysis, customer service. Leadership, multi-tasking, negotiation, excellent verbal and written communication skills.

Benefits

N/A

Pay

$98,355 - $123,544

Schedule

N/A