Fashion Advisor, Houston

About the role

We are looking for a Fashion Advisor with a passion for client service and expertise in fashion. The Fashion Advisor will play a crucial role in consistently providing a superior level of service to clients, increasing client conversion and retention, driving business revenue, and inspiring brand loyalty. The Fashion Advisor will work alongside a diverse sales team and report to the Boutique’s leadership.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement, and desire around the product and brand.
• Optimize the client experience through prompt, professional, warm, and courteous service.
• Build genuine relationships with clients through thoughtful and consistent outreach.
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
• Take in repairs and maintain consistent follow-up with clients regarding repairs and alterations.

What energizes you

• The history and heritage of The House of CHANEL.
• Being truly service-minded.
• Utilizing your fashion expertise to inspire others.
• Building collaborative partnerships and relationships in a team-focused environment.
• Fostering a meaningful client experience centered around inclusion and connection.
• Appreciation for art, beauty, and luxury.

Requirements

• Minimum 3 years of related experience.
• Minimum High School Diploma.
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays.
• Full-time in-store and in-person presence required to support client sales and deliver elevated client service.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of, and passion for, client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Pay

The anticipated hourly rate range for this position is $27.50 through $31.00. Base salary is one component of the total compensation for this position. Other components may include additional compensation, benefits, and perks.

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional Information

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.

• Diversity and Inclusion: At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy, and dignity for all. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience.
• CHANEL Community: Empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer, and CHANEL matches employee donations to select charitable organizations.
• Sustainability: CHANEL Mission 1.5° is our climate action plan focused on transforming the business in line with the ambitions of the Paris Agreement. Employees are encouraged to contribute to our US Sustainability efforts.
• Arts and Culture: We are committed to extending our legacy of cultural engagement through initiatives like the CHANEL Culture Fund, CHANEL Next Prize, and sponsorships of various cultural events and institutions.
• Fondation CHANEL: Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. It impacts over a million women and girls through multi-year partnerships.
• Career and Leadership Development: Dedicated in-house teams support onboarding, leadership skills via custom programs, and blended online and live classes offered on our Bloom platform.