Fashion Advisor

About the role

We are looking for a Fashion Advisor with a passion for client service and expertise in fashion. The Fashion Advisor will consistently provide a superior level of service to clients, while increasing client conversion and retention to drive business revenue and inspire brand loyalty. The Fashion Advisor will work alongside a diverse sales team and report to the Boutique’s leadership.

Responsibilities

• Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement, and desire around the product and brand
• Optimize the client experience through prompt, professional, warm, and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow-up with clients regarding repairs and alterations

What energizes you

• The history and heritage of The House of CHANEL
• Being truly service-minded
• Utilizing your fashion expertise to inspire others
• Building collaborative partnerships and relationships in a team-focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Appreciation for art, beauty, and luxury

Requirements

• Minimum 3 years of related experience
• Minimum High School Diploma
• Ability to lift 15 lbs
• A flexible schedule with the ability to work late nights, weekends, and some holidays
• Full-time in-store and in-person presence required to support client sales and deliver elevated client service

Qualifications

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for, client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Pay

The anticipated hourly rate range for this position is $27.50 through $31.00. Base salary is one component of the total compensation for this position. Other components may include additional compensation, benefits, and perks.

Benefits

• Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
• Family and caregiving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick, and volunteer days
• 401K and other incentives
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information

• Diversity and Inclusion: At CHANEL, we promote Diversity & Inclusion, fostering respect, empathy, and dignity for all. We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience.
• CHANEL Community: Empowers employees to contribute to and learn from communities through volunteer opportunities and donation matching.
• Sustainability: CHANEL Mission 1.5° is our climate action plan focused on transforming the business in line with the Paris Agreement. Employees are encouraged to contribute to sustainability efforts.
• Arts and Culture: We support cultural engagement through initiatives like the CHANEL Culture Fund, CHANEL Next Prize, and sponsorships of various arts and film programs.
• Fondation CHANEL: Since 2011, Fondation CHANEL’s mission is to improve the safety and autonomy of women and adolescent girls globally.
• Career and Leadership Development: Dedicated in-house teams support onboarding, leadership development via custom programs, and career-building skills through online and live classes.