FAP Specialist III

About the Role

The FAP Specialist III performs thorough examinations of charges billed on client invoices, auditing them against the appropriate contract, quote, or client directive applicable at the time of shipment. This role identifies errors, system anomalies, and inaccuracies to enhance the rate engine’s capability and accuracy regarding carrier invoicing and contract specifics. The position also upholds core values: Ethics, Engagement, and Excellence.

Responsibilities

• Audit client bills for accuracy of pricing, services, and classification.
• Resolve balance dues received by carriers.
• Maintain client information sheets and audit folders.
• Review invoices to ensure accessories and correct pricing are applicable.
• Verify OLA is loaded correctly to the client discount.
• Audit carrier freight invoices while interpreting contract language and intent of requirements.
• Perform volume audits of carrier billings for accuracy in payment and original rating.
• Communicate audit results in writing and verbally to clients, carriers, AFS management, and related departments.
• Acquire contract updates, content clarification, and client directives to ensure accurate billing rates and audits.
• Develop working relationships with client personnel essential to the auditing process.
• Maintain a close working relationship with Rates Analysts for collaboration, examination, and interpretation of contract content.
• Provide contract facts and client needs to the Rates Analyst for necessary changes/upgrades.
• Collaborate with Customer Service and EDI Departments concerning carrier data and issues that impede system rating.
• Research carrier websites for tariff content, guidelines, accessorial, fuel, and other essential elements for comparison or analysis.
• Monitor the New Contracts email box and oversee the Jira ticketing process for new rates.
• Image and assign all carrier contracts to individual clients using Powergrid/Tariff Admin.
• Create monthly billing spreadsheets based on contract load information.
• Monitor the number of open contracts and follow up with Contract Entry Specialists regarding status.
• Order new tariffs based on contract need.
• Read and interpret contracts to find pertinent information needed for the Jira ticketing process.
• Work with Contract Entry teams regarding any open questions.
• Work with clients and Account Managers regarding missing information needed for Jira ticket creation.
• Generate reports regarding contract entry status.
• Maintain and add new SCACs as needed; link rating profiles using Client Maintenance.
• Read and interpret freight contracts.
• Convert contractual language into sequel code.
• Key sequel code into rating profiles and test before putting rates into production.
• Assist with language development to auto-rate invoices as rate contracts change.
• Maintain client profiles by updating rating information as needed.
• Troubleshoot rating issues by monitoring live invoices to ensure they rate per contract.
• Create rating profiles during the implementation of new clients.
• Create additional rating profiles for existing clients as needed.
• Communicate with clients and carriers to streamline processes.
• Obtain copies of updated contracts from clients.
• Review probills in Rate Review for rating issues.
• Participate in conference calls to resolve rating issues.
• Work collaboratively with other departments to achieve client goals.
• Aid in the implementation of new clients through client rate setup and profile creation.
• Assist other analysts and auditors to complete tasks.
• Create and update clients’ Standard Operating Procedures (SOPs).

Requirements

• High school diploma or GED required; college degree preferred.
• Previous experience in auditing is preferred.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to multitask and work with minimal supervision.
• Detail-oriented with strong problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to present information and respond to questions from managers, clients, or customers.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret technical instructions and deal with abstract and concrete variables.
• Demonstrated ability to work in a team.
• Highly organized with the ability to manage multiple priorities.
• Ability to deliver assignments on time.
• Strong reading and comprehension skills.
• Ability to work with a diverse audience, both internal and external.
• Ability to apply common sense understanding to carry out instructions.
• Ability to train other employees and explain policies and procedures clearly.
• Advanced computer skills, including MS Office, SQL, and other programming languages.
• Ability to perform basic math functions to audit invoice charges.
• Advanced reading, language interpretation, and research skills for contract versus invoicing analysis.