FAMU Bookstore Supervisor

Responsibilities

• Coach and model exceptional customer service.
• Train and oversee the daily work activity of team members in one or more departments in the store or for specified operational functions.
• Provide daily support, direction, and guidance to customers and team members.
• Resolve customer issues and complaints and escalate problems to the management team when necessary.
• Aid in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations.
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects.
• Process sales transactions involving cash, credit, or financial aid payments as needed.
• Perform routine housekeeping tasks such as dusting, mopping, window cleaning, vacuuming, and trash removal.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment.
• A high school diploma/GED is preferred.
• Outstanding customer service skills are required to match customers to products that meet their needs.
• Basic reading, writing, and accounting skills are required.
• Excellent customer service and communication skills are needed.
• Strong interpersonal, communication, and problem-solving skills are required.
• Ability to work a flexible schedule including evenings, weekends, and holidays is necessary.