FamilySearch Events Experience Manager

Responsibilities

• Partner with engineering resources to establish and maintain online audience journeys
• Manage the global content database and publication plan for the annual RootsTech Conference and year-round learning
• Direct strategic planning around event staffing for RootsTech and other events in coordination with FamilySearch human resources
• Oversee all customer service functions including email, survey feedback and website feedback
• Cook up feedback gathering through the research team’s annual surveys
• Manage, empower, and build the capabilities of an internal team of event staff
• Ensure strategic and effective use of publishing and operational budgets
• Work with key vendors that help support event experiences

Requirements

• 8 + years of experience in corporate/professional event management, preferably in strategic, logistical, and experience design
• Bachelor’s degree required, master’s degree preferred – preferably in management, marketing, communications, event management or experience design
• Relentless drive for exceptional customer service to all
• Proven success in leading the development and production of effective online and in-person experiences that have led to high satisfaction from audiences
• A high level of integrity, professionalism, autonomy, and self-motivation
• Excellent project/program management and time management skills
• Exceptional ability to communicate both verbally and in writing with a high degree of professionalism and ability to manage expectations both internally and externally at all levels of the organization
• Excellent problem solver – proactively pre-empts and seeks out solutions to business challenges and opportunities
• Multi-national experience and second language preferred

About the Role

Supports the strategic objectives of FamilySearch International by leading, planning, and executing small to large scale international events including RootsTech, the largest family history event in the world.

Qualifications

• 8 + years of experience in corporate/professional event management, preferably in strategic, logistical, and experience design
• Bachelor’s degree required, master’s degree preferred – preferably in management, marketing, communications, event management or experience design

Skills

• Corporate/professional event management
• Strategic, logistical, and experience design
• Customer service
• Project/program management
• Communication
• Problem solving
• Leadership

Benefits

Commensurate with experience

Pay

TBD

Schedule

TBD

Church Information

Only members of the Church who are worthy of a temple recommend qualify for employment. The Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law. Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.