FamilySearch Events Experience Manager

Responsibilities

• Partner with engineering resources to establish and maintain online audience journeys
• Manage the global content database and publication plan for the annual RootsTech Conference and year-round learning
• Direct strategic planning around event staffing for RootsTech and other events in coordination with FamilySearch human resources
• Oversee all customer service functions including email, survey feedback and website feedback
• Cook up feedback gathering through the research team’s annual surveys
• Manage, empower, and build the capabilities of an internal team of event staff
• Ensure strategic and effective use of publishing and operational budgets
• Work with key vendors that help support event experiences

Qualifications

• 8+ years of experience in corporate/professional event management, preferably in strategic, logistical, and experience design
• Bachelor’s degree required, master’s degree preferred – preferably in management, marketing, communications, event management or experience design
• Relentless drive for exceptional customer service to all
• Proven success in leading the development and production of effective online and in-person experiences that have led to high satisfaction from audiences
• A high level of integrity, professionalism, autonomy, and self-motivation
• Excellent project/program management and time management skills
• Exceptional ability to communicate both verbally and in writing with a high degree of professionalism and ability to manage expectations both internally and externally at all levels of the organization
• Excellent problem solver – proactively pre-empts and seeks out solutions to business challenges and opportunities
• Multi-national experience and second language preferred

About Us

The FamilySearch events experience manager plays a crucial role in organizing and managing the annual RootsTech Conference, which attracts thousands of attendees from around the world. This position requires a strong background in event management, strategic planning, and customer service, along with excellent communication and problem-solving skills.

Job Description

A FamilySearch events experience manager is responsible for generating meaningful and effective products – both online and in-person – while creating a world-class experience for attendees and staff across the globe. They support the strategic objectives of FamilySearch International by leading, planning, and executing small to large scale international events including RootsTech, the largest family history event in the world.

Requirements

This position requires a Bachelor’s degree in management, marketing, communications, event management, or a related field. Eight or more years of experience in corporate/professional event management, preferably in strategic, logistical, and experience design, is also required. Applicants must be members of The Church of Jesus Christ of Latter-day Saints and currently temple worthy.

Benefits

FamilySearch offers competitive compensation packages, including a comprehensive benefits program that includes health insurance, retirement plans, and paid time off. The company also provides a supportive work environment where employees can use their unique talents and abilities to further the Lord's work.

Pay

The pay range for this position is $70,000 - $90,000 annually, depending on experience and qualifications.

Schedule

This is a full-time regular position with a regular worker type.