Family Worker

Job Summary

The Family Worker provides a variety of home-based supportive services and case management activities for families participating in the Transitions Brooklyn prevention program in order to ensure child safety, well-being, and family stability. The Family Worker also carries administrative and organizational responsibilities to support the overall program operation.

Major Duties

• Collaborate closely with and assist the Case Worker/Social Worker to conduct frequent home and office visits with families to monitor child safety and ensure family stability where indicated.
• Create and maintain linkages to important community resources and assist families in accessing these resources, including medical and mental healthcare, substance abuse treatment, affordable housing, childcare, and public benefits.
• Accompany participants to designated meetings and appointments for educational, medical, or treatment purposes, and/or to government and other community agencies in order to assist and encourage families in their progress towards meeting goals.
• Manage basic administrative and organizational tasks for the program including obtaining needed consent forms and medical/educational records to update case records, preparing case tracking lists, and monitoring report submissions to ensure the meeting of time-sensitive milestones.
• Complete statistical/written reports in required databases (Connections and PROMIS) including accurate and timely progress notes for contacts made with participants and summaries of school and treatment reports received.
• Greet and welcome visitors and participants and respond to calls while covering the reception area as needed to support program.
• Attend community-based and funder-provided training and informational sessions and share knowledge and resources with staff and participants.
• Engage in crisis intervention activities as needed during periods of family instability, helping to de-escalate conflict and ensure safety.
• Support the use of the Solution-Based Casework and Family Treatment/Rehabilitation models with all families.
• Attend and participate in program staff meetings, as well as related agency training as appropriate.
• Perform other duties as assigned.

Qualities Sought

• Works to create and support a respectful and collegial environment.
• Handles administrative and clerical tasks with professionalism and competence, ensuring the success and effectiveness of the program at large.
• Creates, embodies and supports a learning environment, regularly participating in training and professional development to augment case management skills and knowledge.
• Offers and receives feedback and suggestions in a strength-based and constructive manner.
• Dedicated to being a team player and active contributor to achieve the vision and mission of the program and agency.
• Energetic, empathic, honest, genuine, professional, creative, and committed to making a positive contribution to families, the program, the community, and the agency as a whole.

Qualifications

• A high school diploma is required; some college is preferred.
• Bilingual in English/Spanish preferred.
• Proficiency in Microsoft Office (Outlook, Excel, and Word) required.
• At least one year of related experience working with children or families in a community-based setting is preferred.
• Familiarity with Connections and PROMIS databases a plus.
• Must be able to travel and feel comfortable making home visits throughout Brooklyn.
• Willingness to understand and be sensitive to varied cultures & backgrounds.
• Must have a proven record of successfully navigating New York City entitlement programs.
• Must work a maximum of two evenings per week, as needed.
• Must work with participants from a strength-based, youth and family development, and trauma-informed practice approach.

Benefits/Perks

• Tuition Assistance Program
• Monthly MetroCards or travel reimbursement for use of personal vehicle will be provided to staff conducting home visits to families
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time)