Family Support Worker

About the role

The Children and Family Health Institute (CFHI) is a charitable, nonprofit program of VNA Health Group focused on improving the health and well‑being of children and families through accessible, community‑based care. CFHI delivers high‑impact programs including nutrition support, preventive screenings, vaccinations, and inclusive health services through community health centers and mobile outreach.

Position Summary: The Family Support Worker (FSW) provides long‑term, in‑home support to families in Monmouth County, NJ. The role establishes and maintains strong, trusting relationships with parents and caregivers to promote healthy child development, strengthen family dynamics, and support overall family well‑being. The FSW conducts home visits, enhances parenting skills, connects families to resources, and assists in developing personalized goals.

Responsibilities

• Outreach to families referred by Connecting NJ or a Service Provider to introduce services and determine eligibility.
• Utilize the Family Resilience and Opportunities for Growth (FROG) Scale with parents to identify strengths and risk factors and support the family throughout home visitation services.
• Conduct home visits primarily in the family’s residence, ensuring each visit lasts a minimum of one hour and follows a family‑centered, strength‑based approach.
• Support healthy parent‑child relationships by helping parents strengthen emotional connections and improve parenting skills.
• Guide families in optimizing the home environment for child growth and development.
• Help families expand their support networks, improve problem‑solving abilities, and advocate for themselves.
• Identify and refer families to additional services, including healthcare and community resources.
• Collaborate with families to set achievable goals, create action plans, and monitor progress toward those goals.
• Observe and assess the normal growth and developmental milestones of the target child.
• Maintain accurate records and documentation as required by agency guidelines.

Qualifications

• High school diploma or equivalent required; additional education in a related field is a plus.
• At least 2 years of experience working with or providing services to children and families.
• Strong ability to build trusting, supportive relationships with individuals and families from diverse backgrounds.
• Cultural humility and respect for individual differences, with experience working with culturally diverse populations.
• Knowledge of infant and child development, and a commitment to promoting healthy family dynamics.
• Willingness to engage in reflective practice, including self‑awareness, openness to supervision, and ongoing personal growth.
• Flexible schedule, including availability for evening or weekend visits, and ability to travel throughout New Jersey for required multi‑day trainings.
• Valid driver’s license and auto insurance (required).
• Must be willing and able to travel between sites as needed.
• Bilingual (English and Spanish) is a plus.

Working Conditions

Works indoors and outdoors with client/customer contact and uses standard office equipment such as telephone, computer, printer, copier, fax machine, email, and voicemail.

Pay

USD $16.00 to USD $24.00 per hour, based on scope and responsibilities, work experience, education/training, relevant skills, internal pay equity, and market conditions.

Schedule

Flexible schedule, including availability for evening or weekend visits, and travel throughout New Jersey for required multi‑day trainings.