Family Support Specialist II (Social Svcs, & Service Coor. Exp)

About the role

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

The Family Support Specialist II is responsible for providing comprehensive case management, referral, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance quality of life for seniors and the disabled, and increase opportunities for residents. This position will work with a team of social workers, case managers, relocation and employment specialists, and other professionals to identify appropriate strategies and assist families under the Promise Neighborhood Improvement (PNI) Grant from the U.S. Department of Education.

Responsibilities

• Conduct intake and assessments for residents for enrollment into the case management program.
• Conduct home visits, office visits, community site visits to collect information from residents.
• Works with families to assess, develop, implement, monitor, and recommend modifications to Development Plans using a multidisciplinary process.
• Utilize knowledge of the local community to assist residents with navigating a variety of social service organizations and public agencies.
• Identify gaps in services, advocate on behalf of residents, coordinate and monitor service delivery for an assigned caseload.
• Maintain privacy and confidentiality of all household information given.
• Enter and track all resident data entered into Urban's customized performance management system "LEARN" to document resident progress in real time.
• Attend community supportive services meetings with critical partners and other social service entities.
• Actively participate in Urban Strategies program meetings and other meetings related to the project.
• Be available to occasionally work nights and/or weekends, and travel.
• Performs a range of associated administrative functions, as appropriate, such as monitoring budgets, preparing administrative and programmatic reports and correspondence, and submitting billing documentation, as required.
• Performs miscellaneous job-related duties as assigned.