Family Support Specialist (FAYS)

About the role

The Family Support Specialist (FSS) provides direct services to families with youth ages 17 and younger, building strong relationships with families, social service agencies, and the community to support family well‑being. This cross‑trained role delivers evidence‑based services such as family engagement, education, outreach, and systems‑building activities, while also connecting families to resources that meet basic needs. FSS staff facilitate individual or group sessions using curricula such as Why Try and Strengthening Families to promote communication, problem‑solving, parenting strategies, and resilience. When higher levels of care are needed, the FSS coordinates referrals to FAYS Counselors or outside providers. Services are delivered in alignment with program and funder requirements.

Reports to: Program Director or Designee. Effective: 10/01/2025.

Classification: full‑time employee (exempt or non‑exempt as defined in the Center’s Employee Handbook) and eligible for employee benefits.

Responsibilities

• Facilitate individual and group sessions using evidence‑based curricula such as Why Try and Strengthening Families, tailoring sessions to each family’s unique needs.
• Guide participants in developing problem‑solving skills, effective parenting strategies, stress/conflict management, and positive communication to strengthen protective factors and resilience.
• Incorporate both curricula independently or concurrently, depending on family goals, engagement level, and service plan.
• Deliver skills‑based training for youth and parents aligned with curriculum objectives.
• Facilitate Parent Cafés that complement the curricula and reinforce family engagement.
• Provide supportive crisis response during sessions, connecting families to higher levels of care or specialized services as needed.
• Conduct intake, assessment, and initial service‑plan development with families.
• Review and update service plans regularly to ensure progress toward goals.
• Assist families in accessing and coordinating basic needs and community resources (e.g., housing, food, healthcare, transportation).
• Refer families to FAYS Counselors or external providers when a higher level of care is required.
• Support transition and closure planning at the end of services to maintain progress.
• Track and document time and services accurately to meet contract provisions and reimbursement requirements.
• Complete all client‑ and program‑related paperwork according to established timelines and guidelines.
• Adhere to accreditation standards, licensing standards, and agency policies/regulations.
• Learn and apply evidence‑based methodologies and service‑delivery requirements as determined by the Center and funders.
• Present cases during staffings, engage in peer feedback, and incorporate input to ensure quality service delivery.
• Participate in program planning, monitoring, and Performance and Quality Improvement (PQI) processes to maintain fidelity to curricula and contractual obligations.
• Flexibly adapt to changes in staffing, program scope, and service modalities.
• Deliver services that are culturally responsive, inclusive, and strength‑based, honoring the diversity of the families served.
• Maintain positive and professional relationships at service sites, including the Center’s campus, schools, client homes, and partner organizations.
• Build referral sources and maintain caseloads to help meet program goals.
• Participate in community outreach and coalitions, representing the program at events, presentations, and booths focused on child abuse prevention and family strengthening.
• Perform other assignments as determined by the Program Director.

Skills

• Knowledge of the FAYS Program, evidence‑based modalities, and strength‑based approaches.
• Strong problem‑solving and conflict‑resolution abilities.
• Proficiency in analyzing data and preparing reports for funders.
• In‑depth understanding of compliance, confidentiality, and ethical standards in client services.
• Flexibility and adaptability to meet changing program needs.
• Cultural competence to tailor services to diverse populations.
• Strong interpersonal and communication skills to foster collaboration.
• Resilience and stress‑management skills to navigate challenges effectively.

Qualifications

• Bachelor’s degree in social work or a related field (or equivalent experience on a year‑for‑year basis).
• At least one year of relevant program experience.
• Ability to read, write, and speak Spanish and English is preferred.
• Exceptional computer skills, including proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Good time‑management, organizational, and interpersonal skills.
• Valid driver’s license, reliable vehicle, and proof of current insurance meeting Texas minimum standards.
• Willingness and ability to travel for trainings, meetings, and conferences.
• Physical ability to walk, sit, stand, and lift/carry at least 25 pounds.

Pay

$18.00 – $19.00 per hour

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance