Family Support Specialist – 1st & 2nd Shift Opportunities

About the role

Reporting to the Program Supervisor, the Family Support Specialist works with homeless families temporarily living at the program, ensuring their comfort, safety and adherence to the rules and regulations. The Family Support Specialist provides direct care and essential services to families and supports the safe day-to-day operations. Working collaboratively with other staff, the Specialist supports the rapid and successful transition of families to permanent, stable housing, ensuring their well-being and safety through a trauma-informed approach.

Responsibilities

• Ensure the program is a safe, respectful, and supportive environment for every family member, visitor, and staff.
• Assist families in understanding and complying with policies and practices.
• Monitor shared areas and family units to maintain the safety and security of residents and the premises.
• Respond to client crises, adhering to agency and state incident reporting and child safety protocols.
• Use person-centered, harm-reduction, trauma-informed, culturally competent, and strengths-based approaches with families in all interactions.

Requirements

• High School or GED required.
• Bilingual in English and Haitian Creole or Spanish required.
• Associate or bachelor's degree preferred, or significant relevant experience.
• Understanding of Trauma Informed Care is preferred.
• Understanding of de-escalation techniques is preferred.
• Previous human service experience, preferably residential, with a strong interest in working with homeless families.

Schedule

This position requires an onsite presence. The role is not eligible for remote or hybrid work and is classified as essential for weather emergencies. The program is located in Newton and is accessible via public transportation.

Three schedule opportunities are available:

• Sunday–Thursday: 7:00 AM–3:30 PM
• Sunday, Monday, Friday & Saturday: 3:00 PM–11:00 PM
• Tuesday–Saturday: 7:00 AM–3:30 PM

Pay

Starting compensation: $22.00/hr.