Family Support Services Supervisor - LICSW

About the role

Join one of the largest post-acute health care systems across Massachusetts, committed to fulfilling the health and residential needs of the population in the communities we serve.

Responsibilities

• Serve as the administrator of the Family Support Services Department, overseeing the Volunteer Coordinator, Bereavement Coordinator, Chaplains, Social Workers, and Integrative Therapists.
• Develop and implement objectives, policies, procedures, and job descriptions for the Family Support Services Department.
• Ensure compliance with state, federal, and CHAP regulatory requirements and oversee the coordination of care with clinical service providers.
• Recruit, select, orient, evaluate, and manage members of the Family Support Services Team.
• Coordinate and supervise the assessment, planning, implementation, and evaluation of clinical care by the Family Support Team.
• Maintain accurate documentation in clinical records that complies with state, federal, and CHAP standards.
• Provide leadership in strategic planning, including identifying opportunities for additional or improved services to address unmet customer needs.
• Maintain a comprehensive understanding of the field of social work and share information with appropriate organizational personnel.
• Maintain knowledge of PVHPC contractual relationships and ensure Family Support Services are delivered according to contractual provisions.
• Aid patients and families with practical needs related to their terminal illness by helping them access community resources.
• In collaboration with the Clinical Educator, plan and implement in-service and continuing education programs to meet the development needs of the Family Support Services Team.
• Attend and actively participate in weekly IDT meetings.
• Participate in the PVHPC quality improvement process.
• Monitor caseload, assign staff to new cases, review documentation for staff training and quality, maintain staff/caseload ratio, and ensure timely responses to referrals and client needs.
• Coordinate and develop community outreach services and presentations.
• Handle administrative on-call responsibilities as needed.

Qualifications

• Minimum of two (2) years of experience in health care, with hospice care experience preferred.
• Understanding of hospice philosophy and issues of death/dying.
• A graduate of a master’s program in social work accredited by the Council on Social Work Education.
• Current Massachusetts licensure: LICSW.
• Certification in a specialty field, such as family counseling, death and dying, preferred.
• Valid driver's license.
• Demonstrated good verbal and written communication and organization skills.
• Ability to deal tactfully with patients, families, and the community.
• Knowledge of corporate business management, governmental regulations, CHAP standards, local and state resources, assistance programs, and Medicare/Medicaid.
• Demonstrated skills in family counseling and/or group facilitation.
• Ability to solve problems, delegate responsibility, and encourage high-level performance from the Family Support Team.
• Ability to understand and implement quality improvement processes.