Family Support Services Specialist Licensing (7250)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is seeking a talented Family Support Services Specialist who wants to make an impact in the lives of others.

Purpose and Impact

Family support specialists provide assistance and support to the Licensing Team as a lead coordinator for recruitment activities, foster parent support groups and appreciation initiatives, ensuring consistent outreach, engagement and retention efforts as well as client transportation and any other support functions as needed.

Responsibilities

• Engage targeted communities and build partnerships, as well as managing outreach via social media platforms.
• Develop and implement targeted recruitment strategies aligned with placement needs.
• Manage and create content across social media platforms to promote recruitment and retention.
• Use agency vehicles or personal vehicles to transport client children to and from program placements, supervised visits, medical and dental appointments.
• Track all licensing inquiries and follow up to support conversion to licensing.
• Maintain ongoing contact with foster parents by conducting check-ins to identify needs, trainings, or barriers.
• Plan, coordinate and execute foster parent recruitment events, appreciation initiatives and support groups to include but not limited to location, vendor coordination and follow up.
• Support the licensing team by being a liaison between foster parents and licensing team, assist with initial inquiries and handoffs, follow up with all licensing applicants.
• Prepare required reports and other documentation as instructed by unit supervisor.
• Participate in community outreach programs which shall include but are not limited to, recruitment events, foster parent meetings and support activities.
• Assist in developing retention activities to improve foster parent satisfaction and stability.
• Attend and participate in staff/professional training, meetings and supervision sessions.
• Carry and maintain an agency cell phone and function “on call” in a rotation schedule, depending upon programmatic needs.
• Function in the community without direct supervision.
• Function professionally in a team setting.
• Other duties as assigned.

Requirements

• Ability to drive, use phone, sit for long periods of time, and write notes as required.
• May fill in for clerical staff by answering agency phones, and assisting with filing.
• Ability to adapt to irregular working hours.
• Ability to lift up to 25 lbs.
• Valid driver’s license and appropriate auto liability insurance required.
• Available to work evenings and weekends to support recruitment events, foster parent support groups and community outreach activities.
• High School diploma, some college preferred.
• One to three (1-3) years’ experience in community service agencies is preferred.
• Good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function in a multi-cultural environment effectively with clients, co-workers, volunteers, government agencies and general public.
• Dependability, discretion and good judgment.
• Certified First Aid/CPR and crisis intervention.
• Demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Must maintain confidentiality of all client information.

Principal Accountabilities

• Reports to unit supervisor.
• Team player with co-workers and administrators.
• Accurate complete and timely submission of required documents and reports.
• Adherence to all licensing and quality assurance standards.
• Liaison to government, courts, schools and community providers.
• Adherence to agency policies and procedures.

Benefits

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement