Family Support & Resource Specialist Supervisor

About the role

Provide weekly administrative, reflective and clinical supervision to Family Support & Resource Specialists (FSRSs) and MCH Specialists as per HFNY model. Ensure program maintains HFA model fidelity. Conduct community outreach as needed. Ensure staff adhere to Healthy Start standards and benchmarks. Supervise Maternal Child Health Specialist.

Responsibilities

• Provides weekly clinical, reflective and administrative supervision to FSRSs and MCH Specialists
• Affirms staff performance and supports staff development
• Facilitates the home visiting curriculum, administers clinical tools and the FROG scale
• Ensures staff are up-to-date with Healthy Start benchmarks and data entry in Go Beyond
• Completes quality assurance activities such as case record reviews, participant satisfaction phone surveys, and home visit/assessment observations
• Maintains up-to-date supervision binders, case transfer summaries, team meeting logs, and other binders as required
• Aids Program Manager in developing and/or updating training curricula, resource directories, forms, and other program materials
• Aids Program Manager in reviewing program policies and updates as needed
• Aids in interviewing and hiring staff
• Organizes and executes tasks at client/program activities and events, which may be held in evenings or on weekends and may require some moderate lifting of items, creating flyers, decorating, purchasing items, and other tasks related to the event
• Participates in street and community outreach, community presentations, and other efforts to educate the community about the program
• Covers for staff as needed by making home visits or conducting assessments when the program is short-staffed or staff is on leave
• Works on special projects surrounding the program as assigned
• Performs other related duties as assigned by supervisor

Qualifications

• Bachelor’s (3 years of relevant experience) and/or Master’s Degree in Social Work, Human Services or related field
• Less than bachelor’s degree but with commensurate Healthy Families America (HFA) experience
• Familiarity with Jamaica, Queens area and population, culturally sensitive, Bilingual (Creole, Bengali or Spanish) a plus
• Knowledge of infant and child development and parent-child attachment
• Solid understanding of, or experience in, supervising diverse staff and families (communities) with humility, as well as providing support to staff in stressful work environments
• Experience with family services that embrace the concepts of family-centered and strength-based service provision
• Knowledge of parent-infant health and dynamics of child abuse and neglect
• Experience with home visiting with a strong background in early childhood prevention services
• Willingness to engage in building reflecting practice (e.g., capacity for introspection, communicating awareness of self in relation to others, recognizing values in supervision, etc.)
• Experience with reflective practice preferred
• Skilled at supervising staff, case management, and teaching (some leadership ability/experience acceptable if no formal supervisory experience)