Family Support Provider

About the role

Use your lived experience to make a difference for other families. As a Family Support Provider, you’ll walk alongside parents and caregivers of children with serious emotional or behavioral disorders—offering understanding, advocacy, and practical support based on what you’ve lived and learned. This is a great opportunity for someone who has navigated the behavioral health system for their own child and wants to help others do the same, believes in the power of peer support and parent-to-parent connection, and finds fulfillment in guiding families through complex systems with empathy and encouragement. Full-time position.

Responsibilities

• Coaching and supporting families to better understand and meet their child’s needs
• Helping parents build strong, collaborative relationships with service providers and care teams
• Connecting families with community resources, support groups, and educational materials
• Providing encouragement and emotional support during crises and challenging times
• Assisting with meeting preparation and participation as requested by the family
• Collaborating with the treatment team to create individualized, family-centered service plans
• Submitting timely documentation, including progress notes completed collaboratively within 24 hours
• Traveling to meet families and attend team meetings as needed - Driving is an essential function of this position

Requirements

• High School/GED required
• Must be a family member with a child who has been or currently has a behavioral or emotional disorder
• Must complete and pass the FSP Relias training and DBH FSP training, and obtain a Family Support Provider certification within 6 months of hire date
• A valid driver's license and agency established minimum automobile coverage required

Skills

• Personal understanding of the challenges families face in navigating behavioral health systems
• Natural encourager and strong communicator who leads with empathy
• Detail-oriented and dependable when it comes to documentation and follow-through
• Ready to turn your family’s journey into a source of strength and guidance for others

Benefits

Benefit eligible position.

Schedule

Monday - Friday, with evening availability as needed.