Family Support Provider

Use your lived experience to make a difference for other families. As a Family Support Provider, you’ll walk alongside parents and caregivers of children with serious emotional or behavioral disorders—offering understanding, advocacy, and practical support based on what you’ve lived and learned. Full-time, benefit-eligible position. 40 hours weekly.

About the Role

This is a great opportunity for someone who:

• Has navigated the behavioral health system for their own child and wants to help others do the same
• Believes in the power of peer support and parent-to-parent connection
• Finds fulfillment in guiding families through complex systems with empathy and encouragement

Responsibilities

• Coaching and supporting families to better understand and meet their child’s needs
• Helping parents build strong, collaborative relationships with service providers and care teams
• Connecting families with community resources, support groups, and educational materials
• Providing encouragement and emotional support during crises and challenging times
• Assisting with meeting preparation and participation as requested by the family
• Collaborating with the treatment team to create individualized, family-centered service plans
• Submitting timely documentation, including progress notes completed collaboratively within 24 hours
• Traveling to meet families and attend team meetings as needed (driving is an essential function of this position)

Requirements

• High School/GED required
• Must be a family member with a child who has been or currently has a behavioral or emotional disorder
• Must complete and pass the FSP Relias training and DBH FSP training, and obtain a Family Support Provider certification within 6 months of hire date
• A valid driver's license and agency-established minimum automobile coverage required

Qualities

You’ll be a great fit for this role if you:

• Have a personal understanding of the challenges families face in navigating behavioral health systems
• Are a natural encourager and strong communicator who leads with empathy
• Want to be a trusted ally to parents who feel overwhelmed or alone
• Are detail-oriented and dependable when it comes to documentation and follow-through
• Are ready to turn your family’s journey into a source of strength and guidance for others

Schedule

Full-time, 40 hours weekly.

Benefits

Benefit-eligible position.