Family Support Manager - Southwest FL, Estero

About the role

The Better Together team seeks a Family Support Manager to manage and directly support families in crisis through our Better Families Program in Southwest Florida, which includes Charlotte, Collier, DeSoto, Glades, Hendry, Lee, Manatee and Sarasota Counties.

Responsibilities

• Assess the needs and strengths of the parents, children, and volunteer families in order to make recommendations regarding the temporary and permanent placement of at-risk children.
• Reach agreement with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at-risk children.
• Evaluate the needs for behavior changes and services required by families seeking support and make recommendations and take actions based on your independent assessment of the situation.
• Collaborate with other BT Regional Staff to match volunteer support families with families seeking support.
• Develop an individualized Support Plan based on your assessment of the characteristics, strengths, and needs of both the volunteer helper families and help-seeking families.
• Take appropriate actions to reach consensus with both families regarding the Support Plan and the general path forward for all parties.
• Provide ongoing mentorship and coaching to both volunteer and support-seeking families to ensure successful implementation of the Support Plan.
• Offer guidance, resources, and support to facilitate positive interactions and progress towards agreed-upon goals.
• Promote the development of social and personal competence.

Requirements

• A bachelor’s or master’s degree in social work or a related field is preferred.
• Child Welfare Certification from the Florida Certification Board is preferred.
• This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.
• A valid driver’s license, vehicle registration, and car insurance are required.
• Must have a reliable personal vehicle available for daily work-related travel.
• Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
• Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.

Qualifications

• Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.
• Proficiency or ability to quickly learn the following platforms: Salesforce, Zapier, WordPress, Basecamp.
• Able to lift and carry items weighing 20-30 pounds.
• Perform physical activities such as bending, lifting, and standing for extended periods during community outreach and home visits.

Skills

• Leadership
• Communication
• Organization
• Networking
• Coaching/Training
• Motivating Volunteers

Benefits

• Sign-on bonus eligibility
• Retention bonus eligibility
• Competitive salary and benefits package, including:
• Medical (99% employer paid, employee only)
• Dental
• Vision
• Life Insurance
• Paid Holidays
• Paid Time Off
• Retail Savings Plan with 50/50 employer match up to 6%

Pay

$56,000 - $60,000 Annual Salary

Schedule

Flexibility to work evenings and weekends is necessary. Extended hours may be required for events, meetings, training, emergencies, or natural disasters.

Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.