Family Support Manager - Central Florida Orange

Culture and Fit

We Love Others: We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.

We Choose Gratitude: Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons.

We Are Ideal Team Players: We are hungry, humble, and people-smart. We take initiative, lift others up, and work wisely with all kinds of people.

We Do Hard Things: We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission.

We’re All In: We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most.

Roles and Responsibilities

• Assessment and Evaluation
• Matching and Support Plan Development
• Mentoring and Coaching

Education Requirements

• A bachelor’s or master’s degree in social work or a related field is preferred.
• Related fields of study include, but are not limited to:
• Bachelor of Social Work (BSW)
• Bachelor of Science in Human Services (BSHS)
• Bachelor of Arts in Psychology
• Bachelor of Arts in Counseling
• Bachelor of Science in Public Health
• Bachelor of Arts in Sociology with a focus on Human Services
• Bachelor of Science in Community Health
• Bachelor of Arts in Nonprofit Management
• Bachelor of Science in Family Studies
• Bachelor of Science in Rehabilitation Services
• Certification Child Welfare Certification from the Florida Certification Board is preferred.

Fieldwork Requirements

• This role requires working primarily in the community we serve, with a majority of time spent in the field engaging directly with families and volunteers.
• Transportation: A valid driver’s license, vehicle registration, and car insurance are required. Must have a reliable personal vehicle available for daily work-related travel.

Work Schedule

• Flexibility to work evenings and weekends is necessary.
• Extended hours may be required for events, meetings, training, emergencies, or natural disasters.
• Participation in a monthly on-call schedule is required, with support from local leadership, to address community needs outside of regular business hours.

Communication & Collaboration

• Maintain regular communication with team members to coordinate efforts and provide timely updates.
• Ensure accessibility during work hours and on-call shifts through a reliable phone.

Core Values

• Demonstrate alignment with Better Together’s core values, including ownership, gratitude, love for others, and a partnership-oriented approach.

Technological Proficiency

• Proficiency or ability to quickly learn the following platforms:
• Salesforce
• Zapier
• WordPress
• Basecamp

Physical Requirements

• Must be able to lift and carry items weighing 20-30 pounds.
• Perform physical activities such as bending, lifting, and standing for extended periods during community outreach and home visits.

Timing, Location and Compensation

• Better Together seeks to fill this position as soon as possible.
• The job is full-time and may require some work in the evenings and on weekends.
• In addition, Family Support Managers participate in our on-call schedule rotation.
• Better Together is headquartered in Naples, Florida, but this position must reside in Orange County.
• A majority of your work time in this role will be spent in the community, helping families.
• Individuals in this role must be comfortable functioning and making decisions in crisis situations.
• This can involve personally helping individuals relocate to safe spaces and transporting to a safe space.
• Additionally, individuals in this role will be expected to attend weekly in-person team meetings and discuss the status of their cases with the team.
• There also will be quarterly in-person team meetings during which goals will be set and you will be expected to make suggestions on how to seize new opportunities.

Compensation and Benefits

• $56,000 - $60,000 Annual Salary
• Sign-on bonus eligibility
• Retention bonus eligibility
• Benefits:
• Medical (99% employer paid, employee only)
• Dental
• Vision
• Life Insurance
• Paid Holidays
• Paid Time off
• Retirement Savings Plan with 50/50 employer match up to 6%