Family Support Educator - South Texas

About the role

For our client, we are seeking a Family Support Educator - South Texas to join the team of a leader in the Pharmaceuticals & Biotech space. This remote role will focus on providing compassionate, patient-centered education and support for individuals and caregivers navigating a rare disease journey. The position partners closely with internal stakeholders and community contacts to expand access to clear, accessible resources across the region. In addition, this role will help translate field insights into stronger educational tools, outreach strategies, and caregiver engagement efforts.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Provide disease state and product education to the patient community in accessible language
• Assess individual needs of patients and caregivers, offering tailored resources throughout their journey
• Collaborate with internal teams across multiple states to enhance educational outreach
• Deliver insights to internal stakeholders to develop educational tools and resources
• Lead caregiver speaker programs and participate in community events as needed
• Educate physician offices about the support educator role and available resources
• Identify leadership opportunities within the team and mentor new members

Qualifications

• Bachelor's degree in life sciences preferred; RN, MSN, or MBA is a plus
• 5+ years in the pharmaceutical industry, patient access, or specialty pharmacy; 2 years in patient support or education
• 7+ years for a senior role with extensive patient engagement experience; 4 years in patient support or education
• Experience with rare disease, product launch, and Medicaid/Medicare preferred
• Strong understanding of healthcare field environment and cross-functional collaboration

Pay

$124,000 – $155,000 annually

Benefits

• Competitive base salary and discretionary bonuses
• Medical, dental, and vision insurance
• Employer-paid life and disability coverage
• 401(k) with a 1:1 company match up to 5%
• Employee stock purchase plan with a 2-year price lock-in
• 15+ vacation days and 13-15 paid holidays
• Paid parental leave and tuition assistance