Family Support Educator - Houston, TX

About the role

For our client, we are seeking a Family Support Educator - Houston, TX to join the team of a leader in the Pharmaceuticals & Biotech space. This role will focus on educating patients, caregivers, and physician offices with clear, compassionate disease-state information and support resources. The position partners closely with cross-functional teams to strengthen patient education efforts, support community engagement, and improve how families navigate care. It also includes sharing field insights with internal stakeholders to refine education tools and mentoring newer team members.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Provide disease-state and product education to the community in accessible language.
• Assess the individual needs of patients and caregivers, offering tailored resources throughout their journey.
• Collaborate with cross-functional teams to support educational initiatives across multiple states.
• Share expert insights with internal stakeholders to enhance patient education tools and strategies.
• Lead caregiver speaker programs and participate in community events as needed.
• Educate physician offices about the role and available resources for caregivers.
• Identify leadership opportunities within the team and mentor new members.

Qualifications

• Bachelor's degree in life sciences preferred; RN, MSN, or MBA is a plus.
• 5+ years in the pharmaceutical industry, patient access, or specialty pharmacy; 2 years in patient support or education.
• 7+ years for a senior role, with extensive patient engagement experience; 4 years in patient support or education.
• Experience with rare disease, product launch, and Medicaid/Medicare preferred.
• Bilingual in English and Spanish is strongly preferred.

Pay

$124,000 – $155,000 annually

Benefits

• Competitive base salary and discretionary bonuses.
• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• 401(k) plan with a 1:1 company match up to 5%.
• Employee stock purchase plan with a 2-year price lock-in.
• 15+ vacation days and 10 days of paid sick time.
• Paid parental leave and tuition assistance.