Family Services Support Coordinator Case Manager

About the role

Avalon Housing believes housing is a human right and works to build healthy, safe, and inclusive supportive housing communities as a long‑term solution to homelessness. Using a Housing First approach, the Family Services Support Coordinator provides outreach, case management, and housing support services to Avalon tenants in households with minor children. The individuals served often face mental illness, substance use disorders, chronic medical conditions, and chronic homelessness, living in Avalon units, with private landlords, or in public housing throughout Washtenaw County. Support Coordinators collaborate with community partners to coordinate a broad range of services that meet tenants’ mental, physical, psycho‑social, and housing needs, either through direct service or referrals to appropriate resources.

Responsibilities

• Provide ongoing, active outreach and creative engagement to tenants
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans
• Negotiate and advocate with external community resources providing medical, mental health, substance use, and other supports
• Assist tenants with conflict resolution among tenants and neighbors
• Work to build community and peer support among tenants, including organizing community events and activities
• Meet documentation requirements as dictated by program need
• Work with clients in their homes, in community centers, and in the larger community
• Participate in on‑call rotation and occasional evening and weekend work as necessary
• Assist tenants as needed with activities of daily living such as transportation, housekeeping, meal preparation, medication, shopping, laundry, or other hands‑on assistance

Qualifications

• Bachelor’s or Master’s degree in a social or behavioral science or relevant field, or three years of relevant experience
• Experience working with people who are homeless, people with mental illness, chronic health issues, and/or addiction disorders, or similar populations

Skills

• Skilled in crisis response situations
• Highly positive and enthusiastic attitude with strong commitment to helping those in need
• Proven ability to manage partnerships with a high degree of skill while upholding Avalon’s mission and values, especially with stakeholders who may have differing perspectives
• Interest and experience in working with individuals who are difficult to engage and refer to traditional programs; experience with harm reduction and trauma‑informed care
• Ability to work well with diverse populations in a non‑judgmental way

Benefits

• Paid Time Off: three weeks of vacation plus additional sick and personal time allowances, plus an extra paid holiday every month
• Medical Benefits: full‑time employees can select from three comprehensive medical insurance plans (including family coverage); Avalon covers dental and vision insurance with no per‑payroll premium contribution
• Life and Disability Plans: employees working 16+ hours per week receive life insurance and short‑term disability coverage; Avalon covers the full cost of premiums
• 403(b) Retirement Plan: Avalon sponsors a 403(b) plan through Vanguard, available to all employees
• Employee Assistance & Wellness programs
• Additional benefits noted: excellent health insurance options, dental & vision, generous vacation and additional holidays, Life / AD&D / Short‑ and long‑term disability plans

Pay

Starting wage: $47,590 (salaried, exempt).

Schedule

Full‑time position, salaried, exempt; includes occasional evening and weekend work as necessary and participation in an on‑call rotation.