Family Services Specialist (Bilingual Creole required)

About the role

The Early Learning Coalition of Palm Beach County is seeking a dedicated and bilingual Family Services Specialist to advocate for families and help them access essential early learning programs and services. Fluency in English and Creole is required. The position is located in the Delray Beach/Boynton Beach area, FL.

Responsibilities

• Provide Child Care Resource & Referral (CCR&R) services in the community.
• Screen applicants for financial assistance and determine eligibility for programs such as School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.
• Advocate for families, assess needs, and assist with enrollment, transfers, and service terminations.
• Maintain accurate family information in the Enhanced Field System (EFS) database.
• Manage a caseload while accurately documenting case notes and ensuring compliance with confidentiality and reporting requirements.

Requirements

• Bilingual proficiency in English & Creole – required (read, write, speak).
• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• At least 2 years of experience in CCR&R, eligibility determination, or childcare enrollment processes.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.

Schedule

Full‑time, Monday–Thursday 8:00 AM‑5:30 PM, Friday 8:00 AM‑12:00 PM.

Benefits

• Comprehensive health, dental, and vision insurance
• Generous paid time off and holidays
• Retirement plan with employer contribution
• Tuition reimbursement
• Employee Assistance Program