Family Services Coordinator - Ronald McDonald House Family Room Advocate Children's Hospital

About the role

We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald House Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald House Care Mobile® program, providing medical care to children in underserved areas.

Responsibilities

• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Cook and serve meals to families, provide tours and information, and participate in community engagement activities.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assure all common areas remain clean and supplies are stocked.
• Track guest donations and occupancy rates for monthly reporting purposes.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stay.
• Absent of volunteer support, direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Complete all data entry, record keeping, and documentation for the shift.

Requirements

This position is responsible for coordinating the effective operation of the Ronald McDonald House Family Room Advocate Children's Hospital. The Coordinator is accountable for maintaining program function including: registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, supporting any overnight emergency needs, complete assigned tasks during shift and being a friendly, capable and supportive staff presence in the overnight hours.

Qualifications, Knowledge, Skills, And Abilities

• 2 years related work experience preferred.
• An equivalent combination of education, training, and/or experience will be considered.
• Must be a self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.

Work Environment and Physical Abilities

• Exposed to moderate noise levels.
• Frequent interruptions, ability to multitask is key to success in this role.
• Regular and predictable attendance is required.
• Must be available to work irregular hours, shifts, weekends, holidays as needed.
• Basic office work, as well as the physical ability to perform all household tasks as needed (ie. Cleaning, making beds, laundry, etc.).
• Must be willing and able to move between program locations when necessary, advanced notice will be provided.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
• Must be capable of carrying 35 lbs.

Benefits

Positions scheduled to work less than 30 hours per week are eligible for the following benefits:

• Employee Assistance Program
• 401(k)
• PTO

Pay

TBD

Schedule

TBD