Family Services Coordinator - Ronald McDonald Family Room Advocate Children's Hospital (weekends/holidays)

About the role

We exist so families can get better together. Each night, we keep 181 families close to the care and resources they need through six area Ronald McDonald Houses® and four Ronald McDonald House Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald House Care Mobile® program, providing medical care to children in underserved areas.

Responsibilities

• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Demonstrate a caring attitude toward families, volunteers, and donors.
• Act as liaison to hospitals for processing referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Cook meals for families and provide support for meal groups, baking groups, and activities groups.
• Direct, train, and oversee volunteers performing essential program support functions such as meal provision, guest welcome, housekeeping, and special projects.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Utilize our digital guest registry system to create room reservations and track pertinent and appropriate guest information to ensure seamless support throughout their stay.
• Avoid unexpected family arrivals, guest medical emergencies, or conflicts requiring law enforcement involvement.
• Complete incident reports and submit within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents.
• Complete all data entry, record keeping, and documentation for the shift.

Requirements

2 years related work experience preferred. An equivalent combination of education, training, and/or experience will be considered.

• Self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.

Qualifications, Knowledge, Skills, And Abilities

• 2 years related work experience preferred.
• An equivalent combination of education, training, and/or experience will be considered.
• Self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis.

Benefits

• Employee Assistance Program
• 401(k)
• PTO

Pay

Not specified

Schedule

Typical Schedule: Saturdays 8am-2pm or Saturdays 2pm-8pm or Sundays 3:30pm-8pm. This position will work less than 20 hours a week on average, and will need to work some holidays as needed.