⭐Family Services Coordinator⭐

Job Summary

As a Family Services Coordinator at Project for Pride in Living (PPL), you will play a vital role in supporting residents as they build brighter futures. You will provide strengths-based, culturally responsive support to participants in PPL’s housing and stability programs, building trusting, authentic relationships, coordinating services, and advocating effectively.

What You’ll Do

• Direct Participant Support:
  • Build trusting relationships with families and assess strengths, goals, and barriers
  • Collaborate with participants to create individualized, participant-driven service plans
  • Support housing stability by helping participants understand leases and communicate effectively with property management
• Health, Wellness & Family Support:
  • Connect participants to physical health, mental health, and recovery resources
  • Navigate and respond to mental health challenges, chemical dependency, and crisis situations
  • Partner with the Youth Services Coordinator to support families with youth and parenting needs
• Community Engagement:
  • Conduct home visits to support participant goals and housing stability
  • Plan and facilitate resident meetings, on-site workshops, and community-building activities
  • Encourage engagement within the housing community and the broader neighborhood
• Documentation & Collaboration:
  • Maintain accurate, timely case notes and required documentation
  • Collaborate closely with the Resident Services team and community partners

What You Bring

• Experience & Skills:
  • Experience with case management or supportive housing service planning
  • Ability to provide crisis intervention and trauma-informed support
  • Strong interpersonal, communication, and organizational skills
  • Experience with Motivational Interviewing, Person-Centered planning, or DBT skills (a plus)
• Technology Skills:
  • Comfort using Microsoft Office (Word, Excel, Outlook)
  • Electronic timecard systems
  • SharePoint and shared file systems
  • Case management databases (especially Apricot and Yardi)

Additional Requirements

• Valid driver’s license, insurance, and reliable vehicle
• Ability and willingness to transport participants as needed

Education & Experience

• Education: Degree or coursework in a health or human services-related field (AA, BA, or BS), or 1–3 years of experience working with the population served
• Experience: Experience with case management or supportive housing service planning

Compensation

- $22–$24/hour, based on qualifications - Fulltime/Non-exempt

Comprehensive Benefits

• Health & Dental Insurance
• Employer-paid Short- & Long-Term Disability and Life Insurance
• Paid Parental Leave
• HSA or FSA options
• Generous PTO & Paid Holidays
• 403(b) Retirement Plan with Employer Match

Work-Life Balance & Culture

• Summer Half-Day Fridays (Memorial Day–Labor Day)
• Supportive, mission-driven team environment
• Work that makes a real and lasting impact on families

About PPL

Project for Pride in Living (PPL) is a nonprofit organization dedicated to empowering low-income individuals and families to become self-reliant through integrated services in housing, employment, and education. We believe in the power of community and the potential of every person. When joining PPL, you become a part of a diverse team whose goal is to assist our residents and communities with the groundwork they need not only to survive but also to thrive.