Family Service Advisor

Job Responsibilities

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Builds relationships with families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Fulfills all customer problems and requests
• Buils trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education: High school diploma or equivalent
• Experience: 1-2 years of college or an equivalent of education and experience
• Experience in customer service or sales industry is preferred
• Licenses: Current state/province issued driver’s license with an acceptable driving record, and an insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills And Abilities: Ability to pass the Company’s internal presentation certification within thirty days of hire, ability to work a number of evenings and or weekends every month, ability to drive frequently, ability to obtain and maintain an insurance license if required by state/province, flexible hours but, at times must have the ability to work up to 12 hours in a day, ability to treat others with empathy and respect, knowledge of computers and some software, customer service skills, target compensation range: $50,000 to $100,000 annually

Pay

Postal Code: 21075
Category (Portal Searching): Sales
Job Location: US-MD - Elkridge
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