Family Service Advisor

About the role

At NorthStar Memorial Group, we're redefining how families honor and celebrate the lives of their loved ones. We are seeking a dynamic and motivated Family Service Advisor (Sales Professional) to join our team.

Responsibilities

• Engage with customers to understand their needs and provide effective solutions through product demonstrations.
• Utilize upselling techniques to maximize sales opportunities during customer interactions.
• Maintain a thorough understanding of our products and services to effectively communicate their benefits.
• Manage customer relationships using CRM to track interactions and follow up on leads.
• Collaborate with team members to develop strategies for market penetration and lead generation.
• Negotiate terms and close sales while ensuring customer satisfaction throughout the process.
• Participate in sales meetings and training sessions to continuously improve sales skills and product knowledge.

Requirements

• Must successfully pass a criminal background check.
• Possess a valid driver’s license with a clean motor vehicle record (MVR).
• One year of sales experience.

Qualifications

• Proven experience in sales.
• Strong skills in upselling, negotiation, and closing deals.
• Familiarity with CRM software is preferred.
• Excellent communication and interpersonal skills to build rapport with customers.
• Ability to generate leads through various channels and effectively market products.
• A proactive approach to problem-solving and overcoming objections during the sales process.
• A passion for sales and a drive to achieve targets while maintaining high levels of customer service.

Skills

• Engage with customers to understand their needs and provide effective solutions through product demonstrations.
• Utilize upselling techniques to maximize sales opportunities during customer interactions.
• Maintain a thorough understanding of our products and services to effectively communicate their benefits.
• Manage customer relationships using CRM to track interactions and follow up on leads.
• Collaborate with team members to develop strategies for market penetration and lead generation.
• Negotiate terms and close sales while ensuring customer satisfaction throughout the process.
• Participate in sales meetings and training sessions to continuously improve sales skills and product knowledge.

Benefits

• Exceptional Total Rewards Package
• Uncapped Commission Program
• Comprehensive Insurance Options
• Medical, Dental, Vision
• Life & AD&D
• Disability Coverage
• 401(k) with Company Match
• Tuition Reimbursement
• Funeral & Cemetery Benefits
• Employee Referral Bonuses
• Recognition Programs & Annual Awards Trips

Pay

Salary Range: $60,000.00 - $130,000.00 per year

Schedule

Hours may vary based on business needs.