Family Service Advisor

About the role

Lincoln Memorial Group (LMG) is one of the largest family-owned cemetery companies in Atlanta, GA. Operating four historic perpetual care cemeteries with over 200 acres, including the renowned Lincoln Cemetery, Monte Vista Biblical Gardens, Dawn Memorial Park, and Washington Memorial Gardens, we are dedicated to honoring the legacy of loved ones with compassion, professionalism, and excellence.

Responsibilities

• Meet with families to discuss and arrange cemetery services.
• Develop and maintain relationships with clients through leads, walk-ins, and proactive outreach within our cemeteries.
• Provide professional and empathetic service to families in need.
• Customize and present service packages that honor the wishes of the clients.
• Manage sales appointments while also participating in scheduled on-duty days, weekend work as needed.
• Maintain accurate records of sales activities and client interactions via a CRM.
• Provide cemetery tours and attend services to support families and build relationships.

Requirements

• High school diploma or equivalent; college education a plus.
• 1-2 years of sales or customer service experience preferred.
• Valid driver's license with an acceptable driving record.
• Ability to obtain a Pre-Need Sales Agent License upon hire.
• Ability to obtain a Georgia Life Insurance License within six (6) months of hire.
• Strong interpersonal and communication skills with a high level of empathy and professionalism.
• Self-motivated with excellent time management skills.
• Proficiency in Microsoft Office and CRM software.

Schedule

Full-time position with flexible scheduling, including weekends as needed.

Pay

OTE Earnings $85K+

Benefits

• 401(k) with Company Match
• Medical, Dental & Vision