Family Service Advisor

Responsibilities

• Lead Generation: Holds self-accountable for prospecting a minimum of 1-2 hours each day; Obtains referrals from families served by the location; Networks and builds community and civic relationships; Explains and presents presentations to families served and referred families; Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families: Responds to client inquiries in a timely, respectful, sensitive and professional manner; Connects with families through listening, honest communication and genuine concern; Develops an understanding of each family’s unique needs and offers solutions that provide value to them; Stays in touch with families to ensure satisfaction; Prepares for all appointments and performs all procedures with professionalism and attention to detail; Follows through on all customer problems and requests; Builds trust-based relationships to earn the right to ask for referrals; Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork: Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future; Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service; Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales; Shares family concerns with rest of the SCI team

Requirements

• Education: High school diploma or equivalent; 1-2 years of college or an equivalent of education and experience
• Experience: High school equivalency and 1-2 years of college or an equivalent of education and experience; 1-2 years of customer service or sales industry experience preferred
• Licenses: Current state/province issued driver’s license with an acceptable driving record; Insurance license if required by state/province law and as prescribed by each state board

Skills

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Pay

Target compensation range: $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked.)

Location: US-MS - Jackson, Postal Code 39209.