Family Outreach & Enrollment Associate/Manager - Bronx & Upper Manhattan

Follow your passion. At Zeta we combine high academic achievement with social‑emotional development to give every student a world‑class education. Our network of elementary and middle schools serves the Bronx, Upper Manhattan, and Queens, and we plan to open 1‑2 new schools each year. This role is primarily in‑person in the Bronx and Upper Manhattan (Inwood, Washington Heights) with some flexibility for remote work as needed.

Responsibilities

• Develop and implement strategies to engage prospective families in our communities.
• Coordinate and lead on‑the‑ground outreach efforts, sharing information about Zeta in person.
• Build and maintain relationships with community‑based organizations.
• Plan and execute engagement events for prospective families.
• Support Zeta’s random admissions lottery and enrollment processes.
• Draft and distribute written communications to diverse stakeholder groups.
• Collect and analyze data to optimize outreach strategy and tactics.
• Wear multiple hats on a scale‑up team, supporting teammates and taking on new projects as needed.

Requirements

• Bachelor’s degree.
• Bilingual proficiency in English and Spanish (required).
• Experience in sales or customer service, preferably with families in an educational or social‑services setting.
• Proven record of building and maintaining strong relationships with customers or external audiences.
• Comfortable working in‑person in the Bronx and Upper Manhattan.
• Ability to walk, stand for extended periods and lift up to 25 lb during community outreach shifts.
• Work authorization in the United States (permanent).

Skills

• Strong verbal and written communication skills.
• Results‑driven track record.
• Proficiency in managing and analyzing spreadsheets.
• Advanced knowledge of Google Workspace (Docs, Sheets, Slides, Drive, etc.).

Benefits

• Comprehensive, affordable medical, dental, and vision plans.
• Flexible spending accounts for eligible medical purchases and commuter expenses.
• 403(b) retirement plan with matching contributions.
• Monthly wellness and lifestyle stipend (e.g., gym memberships, salon appointments, concerts).
• Four live therapy sessions per month via Talkspace and a free Headspace subscription.
• MacBook Air and monthly reimbursement for mobile phone use.
• Fully stocked teacher workrooms with snacks and Nespresso machine.
• Zeta swag, team outings, and NYC’s finest sweet treats.
• Books for professional development.
• Clear pathway to professional growth with consistent feedback and support.
• Community Circle practice, interactive mindfulness, and DEIJ programming.

Pay

The salary range for this position is $68,500 – $85,000, with new hires placed near the start of the range based on relevant experience and internal equity. Compensation follows Zeta’s salary scales.